Account Manager - APAC

Constructor

3d • Remote

About The Position

The Account Manager is the strategic lead for a portfolio of APAC clients and owns the client experience from onboarding through renewal and expansion. The role partners closely with Customer Success, Sales, and other internal teams to support and grow the book of business, advocate for customers, share product feedback, create marketing advocacy opportunities, and provide the organization with visibility into customer use cases and health.

The Account Manager builds strong client relationships to understand business goals, needs, and priorities, and how Constructor can support them. They manage complex enterprise renewals and upsells from start to finish, demonstrate product and business value to stakeholders from business champions through C-suite executives, and identify and manage account risks. They also educate clients about relevant use cases, features, and integrations that can create value and reveal upsell opportunities. The role includes maintaining internal systems and attending meetings to communicate customer status, needs, risks, and renewal and upsell plans.

Requirements

• At least 3 years of Account Management experience within a SaaS company; ecommerce experience is strongly preferred.
• Proven success managing enterprise renewal and expansion cycles.
• Track record of meeting or exceeding retention and growth targets.
• Executive presence and ability to influence VP-level and C-level stakeholders.
• Strong understanding of ecommerce KPIs, including conversion rate, average order value, revenue, profit, and merchandising metrics.
• Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
• Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
• Experience leading cross-functional initiatives without direct authority.

Nice To Haves

• Experience with Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
• Deep analytical fluency in ecommerce experimentation and performance data.
• Previous experience working with Constructor or Constructor customers.

Responsibilities

• Act as the strategic lead for clients in the assigned book of business.
• Build client relationships and understand business goals, needs, and priorities, and how Constructor aligns with them.
• Manage complex enterprise renewal and upsell cycles from start to finish.
• Demonstrate the product and its business and economic benefits to stakeholders, from business champions to C-suite executives.
• Identify and manage risks within the book of business in a timely and effective manner.
• Develop expertise in clients’ business needs and the Constructor product to educate clients about valuable use cases, features, and integrations and identify potential upsell opportunities.
• Update internal systems and attend internal meetings to document and communicate customer status, needs, risks, and renewal and upsell next steps.
• Advocate for customers by providing feedback to Product, creating advocacy opportunities for Marketing, and sharing customer use cases and health information internally.

Benefits

• Unlimited vacation time; employees are strongly encouraged to take at least three weeks per year.
• Competitive compensation package including stock options.
• Work-from-home stipend to help set up a home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Parental leave for qualified employees.
• Fully remote team with flexibility to choose where to live.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed