Global Account Manager, EMEA and APAC

Furnished Quarters•,

6d•Remote

About The Position

Furnished Quarters is seeking a resourceful, commercially minded Global Account Manager to join its Global Solutions team. The role sources and secures furnished housing across Europe, the Middle East, Africa, and Asia-Pacific, managing accommodation requests from initial inquiry through reservation confirmation and supporting the client and guest experience throughout the booking lifecycle. The position works with international accommodation providers to negotiate competitive pricing and terms, develop supplier relationships, and deliver responsive, high-quality housing solutions. It is an individual contributor role for someone comfortable with problem-solving, supplier negotiations, relationship management, and independent work in a fast-paced international environment. This is a full-time remote position. Eligible country or countries of employment will be confirmed. Required hours are 1:00 AM to 9:30 AM U.S. Eastern Time year-round, including adjustments to local working hours due to seasonal time changes. The employee needs a suitable remote workspace, reliable internet connectivity, and the ability to collaborate effectively with international clients, suppliers, and U.S.-based colleagues. Compensation depends on the approved country of employment, relevant experience, local market conditions, and applicable employment requirements.

Requirements

Experience in corporate housing, furnished accommodations, serviced apartments, hospitality, relocation, or a closely related industry.
Experience sourcing accommodations or services through third-party suppliers and negotiating pricing or commercial terms.
Knowledge of accommodation reservation processes and client service requirements.
Experience building and maintaining supplier or business partner relationships.
Strong organizational skills and ability to manage multiple time-sensitive requests.
Excellent written and spoken English communication skills.
Professional experience using CRM systems.
Proficiency in Microsoft Office applications, including Excel and Outlook.
Ability to work independently, exercise sound judgment, and collaborate with international colleagues.
Ability to consistently work 1:00 AM to 9:30 AM U.S. Eastern Time year-round, including local schedule adjustments due to seasonal time changes.
Suitable remote workspace and reliable internet connectivity.

Nice To Haves

Three or more years of relevant industry experience.
Experience sourcing accommodation providers and developing supplier networks across EMEA and/or APAC.
Familiarity with international accommodation markets and regional business practices.
Experience negotiating supplier agreements and managing SLAs.
Experience with Salesforce, Oscar, or reservation and supplier management platforms.
Additional language proficiency relevant to EMEA or APAC markets.
Bachelor's degree in hospitality, business, or a related discipline.

Responsibilities

Source furnished apartments, serviced accommodations, and other housing solutions across EMEA and APAC.
Manage accommodation requests from inquiry through sourcing, pricing, booking confirmation, and reservation support.
Identify suitable properties based on client requirements, location, budget, availability, and service expectations.
Source new accommodation providers when existing inventory cannot meet client needs.
Coordinate reservation changes, extensions, departures, and other client or guest requirements.
Build and maintain productive relationships with international accommodation providers and suppliers.
Negotiate competitive rates, availability, commercial terms, and service arrangements.
Evaluate new suppliers and expand the accommodation network in existing and emerging markets.
Support execution and maintenance of supplier agreements and Service Level Agreements (SLAs).
Monitor supplier performance, resolve service concerns, and escalate significant issues when appropriate.
Provide responsive, professional support to clients, guests, and internal stakeholders.
Prepare competitive accommodation proposals and pricing for the Global Sales team.
Support complex, multi-market, and high-volume accommodation requests.
Identify opportunities to improve pricing, supplier coverage, profitability, and service delivery.
Maintain accurate sourcing, reservation, pricing, and supplier records in company systems.