Account Manager

Proof

17h•$100,000 - $130,000•Remote

About The Position

We are looking for a seasoned, relationship-oriented Account Manager who thrives in the field. This is a remote role with extensive travel. So it is ideal for someone who loves being on the road, meeting clients face-to-face, understanding their operations, and becoming a trusted strategic partner. You will own relationships across some of our biggest and most complex accounts in the Property Management vertical. Your primary responsibilities will be retention, expansion, and maximizing adoption across our suite of products. This is a pivotal role at Proof, you will help shape how we partner with the largest PM portfolios in the country and ensure we deliver world-class service.

Requirements

4–6+ years of Account Management, Customer Success, or field-based client-facing experience
Proven track record of managing large, complex accounts or multi-site clients
Ability and willingness to travel extensively - approximately 25%
Strong communicator with high emotional intelligence
Deeply customer-focused and comfortable handling escalations
Ownership mindset - you treat your accounts like your own business

Nice To Haves

Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
Experience driving expansion, renewals, and cross-functional customer initiatives
Ability to run structured QBRs and executive-level reviews
Experience working in a fast-moving startup or scale-up environment

Responsibilities

Own and manage a portfolio of major Property Management clients across the U.S.
Build deep, consultative relationships with executives, regional managers, and onsite staff.
Become the go-to point of contact for all strategic and day-to-day needs.
Conduct regular QBRs, onsite visits, and performance reviews.
Drive high retention and reduce churn through proactive, hands-on support.
Identify and execute expansion, upsell, and cross-sell opportunities.
Ensure clients are fully educated on our capabilities and new products.
Build account plans that forecast risks, opportunities, and expansion paths.
Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
Understand client operational processes deeply and serve as their internal advocate.
Monitor usage metrics and proactively address adoption gaps.
Provide feedback to leadership on trends, needs, and market opportunities.
Travel frequently to meet with PM portfolios and regional teams.
Host trainings, onsite workshops, and relationship-building sessions.
Attend conferences, industry events, and customer summits as needed.