Account Manager (Far Rockaway)

Equus•New York, NY

About The Position

The Account Manager generates new business relationships through sales and marketing strategies and develops a portfolio of employer accounts with recurring, high-volume recruitment needs. The role involves building relationships with employers, marketing job openings to job-seekers, screening candidates against employer specifications, and supporting candidates through referrals, interviews, and follow-up. Account Managers work with Career Advisors and program staff to align job opportunities with participants’ skills and qualifications and to support educational and employment outcomes. The position also includes assessing and documenting participant progress, teaching workplace expectations, motivating clients to use education and career-advancement services, and conducting workshops and job-readiness training. Account Managers maintain client records in CRM databases, provide timely updates and interventions, support recruitment events and canvassing, and make ongoing follow-up calls to job-seekers and employers. The role is fast-paced and performance-based, with individual and team goals, including an expectation of at least 15 job placements per month.

Requirements

2–5 years of experience as an Account Manager, Job Developer, or working with adults.
Ability to work independently and as part of a team.
Ability to assess individual skills accurately and make appropriate referrals.
Ability to problem-solve and work with a diverse customer base.
Ability to work effectively with all organizational levels and individuals facing multiple barriers.
Strong organization, attention to detail, and accuracy.
Ability to handle assignments efficiently, meet deadlines, and manage confidential matters maturely and responsibly.
Excellent interpersonal, organizational, and written communication skills.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

Nice To Haves

College degree in a related field, or equivalent work experience.
Experience supporting adults entering employment and/or post-secondary education.
Spanish and/or Mandarin/Cantonese bilingual ability.

Responsibilities

Develop and maintain employer relationships to generate job opportunities for job-seekers.
Market job opportunities to job-seekers through individual meetings and on-site recruitment events, including substantial cold calling.
Build a pipeline of qualified candidates, screen candidates against job requirements, refer candidates to interviews, and follow up with employers.
Work with Career Advisors to identify jobs suited to the skills and qualifications of job-seekers.
Assess participants individually based on performance and report on their progress.
Provide instruction on workplace expectations, including conduct, relationships with supervisors and coworkers, reliability, and punctuality.
Encourage clients to use education and career-advancement services, including financial literacy resources.
Conduct workshops on resume building, mock interviewing, career exploration, business communication, and business etiquette.
Develop and implement curriculum for job-readiness training, including hard skills and soft skills such as time management, conflict resolution, and workplace navigation.
Collaborate with the Business Services Manager to support recruitment events.
Support re-engagement and workforce processes focused on improving educational and employment outcomes.
Maintain client information and progress notes in CRM case records.
Provide program staff with frequent updates on clients’ progress and needs.
Accompany job-seekers to off-site recruitment events and canvassing opportunities.
Follow up with job-seekers and employers to determine employment status and satisfaction with services.
Provide timely interventions; return client calls within 24 hours, follow up on job leads within 48 hours, and meet clients within one week before and three days after job starts.
Meet performance expectations of 15 or more job placements per month and prepare weekly and monthly results reports.