Account Manager (Far Rockaway)

Grant Associates•Far Rockaway, NY

About The Position

The Account Manager generates new business relationships by implementing effective sales and marketing strategies and develops a portfolio of accounts with recurring, high-volume recruitment needs. The role screens candidates against employers’ specifications and works in a fast-paced, performance-based environment, with monthly individual and team goals. The Account Manager builds employer relationships and candidate pipelines, markets job opportunities to job-seekers, and supports participants’ employment and career advancement. The role includes assessing participant skills and progress, providing job-readiness instruction and workshops, maintaining client records, coordinating with program staff and the Business Services Manager, and following up with job-seekers and employers. Account Managers are expected to make at least 15 job placements per month and prepare weekly and monthly results reports.

Requirements

College degree in a related field or equivalent work experience.
2–5 years of experience as an Account Manager or Job Developer, or experience working with adults.
Ability to work independently and in a team environment.
Ability to assess individual skills precisely and make appropriate referrals.
Ability to problem-solve and work with a diverse customer base.
Ability to work effectively with all organizational levels and individuals with multiple barriers.
Strong organizational skills, attention to detail, and accuracy.
Ability to handle assignments quickly and efficiently, meet deadlines, and handle confidential matters maturely and responsibly.
Excellent interpersonal, organizational, and written communication skills.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

Nice To Haves

College degree in a related field.
Experience supporting adults entering employment and/or post-secondary education.
Spanish and/or Mandarin/Cantonese bilingual language skills.

Responsibilities

Develop and maintain employer relationships to generate job opportunities for job-seekers.
Market job opportunities through one-on-one meetings and on-site recruitment events; conduct a high level of cold calling.
Build a pipeline of qualified candidates, screen candidates against job requirements, refer them to interviews, and follow up with employers.
Work with Career Advisors to identify jobs matching the skills and qualifications of job-seekers.
Assess participant performance and report on participant progress.
Instruct clients on workplace expectations, including appropriate behavior, working with supervisors and co-workers, reliability, and punctuality.
Encourage clients to use education and career advancement services, including financial literacy services.
Conduct workshops on resume building, mock interviewing, career exploration, business communication, and business etiquette.
Develop and implement a course curriculum for job-readiness training, including hard skills and soft skills such as time management, conflict resolution, and workplace navigation.
Collaborate with the Business Services Manager to support recruitment events.
Support re-engagement and workforce processes focused on improving educational and employment outcomes.
Maintain client information and progress notes in CRM case records.
Provide program staff with updates on clients’ progress and needs.
Accompany job-seekers to off-site recruiting events and canvassing opportunities.
Follow up with job-seekers and employers to determine employment status and satisfaction with services.
Provide timely interventions, return client calls within 24 hours, and follow up on job leads within 48 hours.
Meet with clients within one week before job starts and within three days after job starts.
Achieve performance expectations of 15 or more job placements per month and prepare weekly and monthly reports of results.