Account Manager (Enterprise)

Runpod

3d•$130,000 - $250,000•Remote

About The Position

Runpod is hiring an Account Manager to nurture and grow relationships with existing customers of its AI Developer Cloud. The role focuses on retention, renewals, and expansion, helping customers get maximum value from the platform. It sits at the intersection of customer success and sales, with an emphasis on existing-account growth rather than new-business prospecting. Success is measured by retention and renewal rates, expansion revenue, account health, customer satisfaction, account planning, and accurate CRM forecasting. The Account Manager will meet or exceed annual renewal targets while identifying upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. The position includes a competitive on-target earnings range of $130,000–$250,000 USD, consisting of base salary plus commission; commission is uncapped. Team members receive RSUs. The role is remote-first, and periodic travel may be required to visit top customers or attend industry events.

Requirements

2–5 years of experience in account management, customer success, or post-sales roles, ideally in SaaS, cloud, or infrastructure.
Strong technical acumen and confidence engaging with developers and executives.
Strong relationship skills and ability to manage multiple technical and business stakeholders.
Good understanding of metrics such as churn, usage, ARR/MRR, and net revenue retention.
Ability to analyze usage data, identify trends, and make recommendations based on findings.
Excellent verbal and written communication and presentation skills.
Proficiency with CRM and analytics tools and Slack-like collaboration platforms.
Self-starter with the ability to take ownership of accounts end-to-end.
Successful completion of a background check.

Nice To Haves

Familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.

Responsibilities

Serve as the main point of contact for a portfolio of existing accounts.
Monitor account health metrics, including usage, billing, feature adoption, and churn risk, and proactively intervene.
Drive renewals, upsells, and cross-sells by identifying expansion opportunities such as additional GPU capacity, feature modules, and premium support plans.
Conduct quarterly and monthly business reviews to share ROI, roadmap information, usage insights, and new offerings.
Coordinate with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
Build account plans, forecasts, and growth strategies for each client.
Track and report key account metrics, including churn rate, net revenue retention, expansion revenue, and customer satisfaction.
Handle contract renewals, negotiations, and escalations.
Maintain accurate CRM data, including deal pipeline, account notes, and forecasts.
Occasionally assist with onboarding or transitions of new clients within the portfolio.
Periodically travel to visit top customers or represent Runpod at key industry events.