Enterprise Account Manager

Kastle • San Francisco, CA

5h

About The Position

Kastle is seeking an Enterprise Account Manager to own relationships with its largest lenders and servicers in the mortgage industry. The role is responsible for maintaining executive trust and turning successful customer relationships into renewals and account expansion. The Account Manager will work with financial institutions using Kastle’s autonomous AI agents for contact center and compliance operations, helping them scale processes such as payment processing and loan origination.

This position calls for strategic thinking, consultative selling, and the ability to navigate complex enterprise sales cycles. The Account Manager will work closely with customers and Kastle’s deployment and engineering teams, and provide customer insight to the founders to help shape product direction. The location preference is San Francisco, California.

Requirements

• At least 5 years of experience in account management, customer success, or enterprise sales at a company selling into the operations of banks, lenders, or servicers.
• Proven track record of carrying and meeting an expansion or net revenue retention quota.
• Deep understanding of bank and lending operations, including default, loss mitigation, escrow, and contact centers.
• History of building trusted relationships with EVP- and C-level executives.
• Strong solution-selling skills, with an ability to grow accounts by understanding the customer’s business rather than simply pushing products.
• Comfort demoing technical products live and explaining AI to technical and non-technical audiences.
• Hands-on experience using AI tools in their own work.
• Ability to think on their feet in conversations with senior executives.
• Reliable, customer-focused service mindset, including consistent follow-up.

Nice To Haves

• Experience as an operator in the mortgage industry.
• Experience at an early-stage or high-growth startup.
• Experience managing accounts at the largest U.S. banks or servicers.

Responsibilities

• Own a book of Kastle’s largest accounts after go-live, with responsibility for renewals and expansion.
• Build and maintain relationships with multiple senior stakeholders in each account, including the economic buyer.
• Conduct quarterly business reviews demonstrating Kastle’s impact and identifying next steps.
• Regularly visit customers onsite and understand their business, organizational structure, and current priorities.
• Identify and close expansion opportunities across new agents, lines of business, and channels.
• Demo and pitch new Kastle agents and product releases to appropriate stakeholders.
• Identify and resolve customer issues in coordination with deployment and engineering teams.
• Plan renewals early and avoid surprises.
• Share customer insights with the founders to inform product direction.

Benefits

• Competitive base salary with uncapped commission potential.
• Equity options.
• Comprehensive health, dental, and vision insurance.
• Opportunity to shape the future of consumer lending at a fast-growing AI company.
• Work with a world-class product and go-to-market team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed