Enterprise Account Manager

Ivo Inc. • New York, NY

1d • $200,000 - $250,000

About The Position

The Enterprise Account Manager drives growth of Ivo’s AI solutions within large enterprise clients, owning renewals and expansion across major accounts and helping customers realize value and extend adoption across their businesses. The role develops named accounts from prospecting through contracting across business units, builds relationships beyond the original buyer, and connects Ivo’s expanding product portfolio to customer business needs. The position helps shape the account-growth playbook as Ivo scales.

Requirements

• Deep experience growing strategic accounts inside large, complex enterprises, including Fortune 50 organizations.
• Ability to understand enterprise decision-making, competing priorities, and the people, processes, and approval paths that shape deals.
• Ability to build relationships across an account, from day-to-day users to executive sponsors and budget owners, and identify people who can champion, fund, and advance change.
• Ability to connect product capabilities to customer operational priorities and build a clear business case for change, efficiency, risk reduction, or growth.
• Analytical ability to use account data, adoption signals, customer outcomes, and business trends to identify realized and unrealized value and develop credible plans.
• Strong executive presence, clear communication, sound judgment, and ability to lead strategic conversations and translate complex insights into a compelling case.
• Experience leading expansion and renewal conversations, developing multi-year opportunities, and navigating procurement, legal review, and negotiation.
• Curiosity about technology and ability to learn a sophisticated product portfolio and explain its relevance in business terms.
• Self-directed, accountable approach, with the ability to create momentum, bring people together, and follow through.
• Bachelor’s degree or equivalent experience.
• Ability to travel up to 50%.

Nice To Haves

• Experience helping large organizations adopt transformative software; direct AI experience is not required.
• Experience working in a startup environment is preferred but not required.
• Relentless resourcefulness and a strong internal sense of urgency, with a bias toward action.

Responsibilities

• Take ownership of Ivo’s largest customer relationships and develop and manage named accounts from prospecting to contracting across business units.
• Own account commercial health, renewals, and expansion; develop account strategies with concrete priorities, owners, and next steps.
• Build trusted relationships with day-to-day legal users, business leaders, executive sponsors, budget owners, and teams whose work depends on contracts.
• Understand customer decision processes and coordinate the involvement of stakeholders and Ivo colleagues, including Solutions Architects and Legal Engineers.
• Partner with CSMs to analyze usage patterns, customer outcomes, business priorities, workflow gaps, and opportunities to improve adoption.
• Translate customer outcomes into measurable business cases with clear baselines and assumptions, and help champions and executives assess further investment.
• Develop long-term customer visions for Ivo as a system of record for contracts, connecting that ambition to current capabilities and a practical sequence of use cases.
• Lead renewal and expansion cycles through procurement, legal review, negotiation, and close; surface risks early, maintain an evidence-based forecast, and establish shared plans.
• Coordinate CSMs, Solutions Architects, Product, Finance, and Legal Engineers around customer priorities and ensure follow-through.
• Bring precise customer feedback to Product and turn insights from major accounts into repeatable ways to create value and grow enterprise partnerships.

Benefits

• Competitive compensation, with final offer details determined by experience, expertise, and overall fit.
• Meaningful equity ownership.
• Comprehensive medical, dental, and vision plans.
• HSA and FSA accounts.
• Life insurance coverage.
• 401(k) program.
• Commuter benefits.
• Unlimited PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level