Enterprise Account Manager
About The Position
StraViso is seeking an accomplished Enterprise Account Manager to own and grow relationships with our existing enterprise customers. This role serves as the strategic bridge between our customers and StraViso—building trusted relationships with C-level executives, operational leaders, and day-to-day stakeholders. The successful candidate will develop a deep understanding of each customer’s business, ensure they realize measurable value from the StraViso SaaS platform, and proactively identify opportunities to solve emerging operational needs. Success will be reflected in strong customer relationships, high retention, increased platform adoption, and account growth.
Requirements
- 7+ years of experience in enterprise account management, customer success, or strategic client engagement, preferably within a B2B SaaS company.
- Demonstrated success managing complex enterprise customers and expanding existing accounts.
- Strong executive presence and the ability to engage credibly with both C-level leaders and operational teams.
- Commercially minded, customer-focused and comfortable connecting technology capabilities to measurable business outcomes.
- Proactive, accountable and effective in a fast-moving, cross-functional environment.
- Excellent communication, relationship-management and problem-solving skills.
Nice To Haves
- Experience with field operations, workforce management, dispatch, telecommunications, utilities or operational technology is a plus.
Responsibilities
- Own the overall relationship, success, retention, and growth of assigned enterprise accounts.
- Build trusted, sustained engagement with customer executives, operational leaders, and platform users.
- Understand each customer’s business priorities, operating model, challenges, and success measures.
- Ensure customers realize measurable business value from the StraViso platform.
- Conduct executive business reviews and maintain clear account success and growth plans.
- Proactively identify customer needs and coordinate with product, engineering, delivery, and support teams to address them.
- Drive adoption of existing capabilities and identify opportunities for expanded platform usage.
- Anticipate risks, manage escalations, and ensure strong internal accountability for customer commitments.
- Represent the voice of the customer within StraViso while balancing customer outcomes with long-term business value.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- Competitive salary
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
