Enterprise Account Manager

Summit

1d•$85,000 - $105,000•Remote

About The Position

The Enterprise Account Manager owns and grows a portfolio of 250–300 existing customers, focusing on retention, expansion, and long-term account development. The role involves building strong customer relationships, identifying growth opportunities, and ensuring customers continue to realize value from Summit’s infrastructure, cloud, and managed services solutions. It is suited to someone motivated by account ownership and recurring revenue outcomes, with compensation tied to both retention and expansion. The position is located in the Western U.S. and is best served close to Summit’s data center markets in Seattle, the Bay Area, Phoenix, Denver, and Dallas. Summit describes its work environment as remote-friendly and offers work from anywhere. The Account Manager partners with customers and internal teams to understand evolving needs, plan accounts, position solution enhancements, and maintain account health and revenue visibility.

Requirements

Comfort owning long-term customer relationships and revenue outcomes.
Motivation to achieve performance outcomes tied to retention and revenue expansion.
Proactive, structured approach to account planning and growth.
Ability to identify expansion opportunities and confidently position additional solutions.
Ability to balance relationship management with revenue outcomes.
Organization and discipline in managing multiple accounts and priorities.

Nice To Haves

Experience in account management within infrastructure, cloud, or managed services.
Strong understanding of recurring revenue models.
Experience driving expansion within existing customer bases.
Ability to navigate technical conversations and solution positioning.

Responsibilities

Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services.
Maintain proactive customer engagement to understand evolving needs and identify growth opportunities.
Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts.
Own renewal strategy and execution to support retention and long-term account stability.
Partner with internal teams to align solutions with customer needs and priorities.
Monitor account health, usage trends, and risk signals, and proactively address churn and contraction.
Maintain accurate forecasting and pipeline visibility for expansion opportunities.
Develop clear account plans with visibility into risks, opportunities, and next steps.
Meet retention and growth targets while supporting customer satisfaction and long-term account stability.