Account Manager
About The Position
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our newly-renovated HQ in Plymouth, MN. Merchology seeks an Account Manager for our Sales team. Reporting to the Sr. Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. An Account Manager will manage projects from sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer’s needs and expectations are met.
Requirements
- Bachelor’s degree in related field (business, marketing, communications); a combination of education and experience considered in lieu of degree.
- Demonstrated experience in B2B sales, 2+ as a project manager, account manager, preferably in B2B sales or similar roles/titles.
- Good typing skills, ability to type 45 WPM.
- Proficient with working in multiple systems and technology savvy.
- Candidates must demonstrate ability to quickly understand new customer needs and provide assistance, direction, and insights to convert their business.
- Strong teamwork, problem-solving ability, attention to detail, organizational and relationship building skills.
- Responsiveness to customers and internal team.
- Adaptable to evolving processes and product offerings.
- Ability to influence decision makers and build relationships.
- Proficiency with technology and experience with CRM software (E.g, HubSpot).
- Multimedia skills to engage large groups, including phone, video and in-person presentations.
- Proficiency with engaging and effective business communication.
Responsibilities
- Collaborate with assigned strategic sales representatives to meet KPIs, conversion rate, and quota goals.
- Complete weekly engagements with new and repeat customers via email, phone calls, web meetings, and in-person meetings.
- Provides product recommendations, quotes, digital mockups depending on project / customer’s needs.
- Effectively manage 50 or more customer projects at a time.
- Collaborate with retail brand partners on product options, stock, and pricing.
- Cross-departmental coordination of quotes, mockups, and shipping expectations.
- Participate in weekly pipeline review meetings AM and Sales huddles, and quarterly account plan meetings with assigned reps.
- Keep projects up to date, overcome challenges, and close projects in a timely manner.
- Communicate effectively with the Customer Success team on out-of-stock projects and project details.
- Create professional presentations to outline product options for customers.
- Ensure seamless project handoff with Customer Success team once order is placed.
- Supports the onboarding process of contract customers.
- Complete additional projects or duties aa assigned.
Benefits
- Generous PTO (18 days per year)
- 8 company-paid holidays
- Hybrid work schedule for select departments
- 40 hours of paid volunteer time
- 401(k) with match
- Medical and dental insurance options
- Spending account options, including an HSA with employer match
- Company-paid life insurance
- Company-sponsored social events
- Premium brand partner discounts
- Employee-led events that include recognition, wellness, volunteering and DE&I
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
