Desk Based Account Manager

Fresh Direct

1d • Remote

About The Position

Fresh Direct is hiring a remote Account Manager to join its contact centre team. The role owns a portfolio of independent customers and focuses on building strong relationships, growing sales, improving customer loyalty and retention, and increasing profitability. The Account Manager identifies new business opportunities, re-engages lapsed customers, analyses performance and customer trends, and works toward sales targets and KPIs. The position offers career progression opportunities, including potential progression into Field Sales.

Requirements

• Previous experience in sales, telesales or a structured sales environment.
• Proven ability to achieve targets and deliver results in a competitive marketplace.
• Excellent communication, active listening and relationship-building skills.
• Strong negotiation skills and a good understanding of commercial opportunities.
• Proactive, organised approach with the ability to manage multiple priorities.
• Confidence using Microsoft Office, including Excel, Word and PowerPoint.
• Ability to analyse information, identify opportunities and turn insights into action.
• Positive, self-motivated attitude and ability to work independently and as part of a team.

Responsibilities

• Identify opportunities to increase sales, grow customer spend and maximise profitability across product categories.
• Build trusted customer partnerships that encourage loyalty, retention and long-term business growth.
• Re-engage lapsed customers and convert missed opportunities into profitable sales.
• Identify potential new business and work with colleagues to convert leads into successful accounts.
• Analyse sales performance, margins, customer trends and market insights to make commercially informed decisions.
• Work toward KPIs and sales targets while maximising customer satisfaction and business performance.
• Monitor customer activity, identify risks and develop account plans that support sustainable growth.

Benefits

• Basic salary of £29,902, quarterly bonuses of up to £2,000 and annual bonus opportunities.
• Remote working.
• Discounts on food and award-winning products.
• Generous holiday allowance, with the option to purchase additional holidays.
• Recognition and incentives for achievements.
• Pension scheme.
• Career progression opportunities, including potential progression into Field Sales.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed