Account Manager

Raymond West•Portland, OR

8h•Onsite

About The Position

Raymond West is seeking a dynamic Account Manager to join its Sales team. This role serves as a crucial communication and sales link between customers and the company, ensuring ongoing customer satisfaction. Each Sales Representative will be assigned a defined territory, for which they will be responsible for all customers within that area. The position demands excellent customer service and communication skills, an aptitude for problem analysis and resolution, and the ability to multitask with strong organizational skills. Raymond West is dedicated to providing comprehensive warehouse solutions, leveraging industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. The company's customers rely on them for effective supply chain solutions and services to maintain business operations.

Requirements

Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Must have a demonstrated ability to professionally present solutions one on one, and in boardroom environments.
Present a mature, responsible appearance.
Able to communicate effectively with customer representatives at all levels.
Able to communicate with all the departments within the organization.
Possess a strong knowledge of Microsoft Office suite; the ability to create written proposals and update spreadsheets is a a must.
Able to plan appointments and provide impromptu changes as occasions require.
Forklift operation knowledge and ability.
Able to maintain systematic planning and accountability records.
Able to perform duties under minimal supervision, but respond to rapidly varying input requirements, demonstrate drive and initiative.
Willing to comply with Employee Handbook.
Willing to continually learn new products and policies.
Able to work with people directly, by telephone, and written correspondence, efficiently, tactfully, and with good appearance.
Self-confident and able to work with minimum supervision.
Good attendance record.
Maintain a professional attitude in all matters.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Maintain and use company property responsibly.
Bachelor’s degree or equivalent from four-year College or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
Local travel to customer locations and other Raymond West offices is expected as a daily requirement.
Must be able to be insured by Raymond West.
Must be able to pass a pre-employment physical and drug screen.

Responsibilities

To strive for professionalism, observing and complying with all Company regulations and policies.
To represent the Company loyally, faithfully, with honesty and integrity.
To sell the products and services within established Company prices and policies.
To maintain accurate and current customer profiles on all accounts.
Maintain an accurate database for each account in their territory, including an accurate equipment master.
To make every possible effort to produce a satisfactory sales volume and gross profit for the Company, with expected year-over-year improvement.