Account Manager

Windwalker Group • Boston, MA

1d • Onsite

About The Position

Windwalker seeks an Account Manager to add to one of our Boston, MA operations. The ideal candidate will have experience working as an Account Manager amongst a large account here in the greater Boston area. We need a clear and concise communicator, a natural leader to join our operation and help grow and bolster our overall workflow. This is a full time, permanent opportunity.

Requirements

• High school diploma or GED required
• Must be at least 18 years old
• Ability to pass a background check
• Ability to react quickly to a changing environment
• Advanced ability to respond to security breaches and threats.
• Comfortable kneeling, carrying, bending, walking, and standing for extended periods of time
• Ability to inform personnel and visitors of security procedures
• Excellent interpersonal, written, and communication skills
• Possess an ability to be flexible and perform a variety of security duties

Nice To Haves

• A minimum of four years’ experience in a similar role preferred
• Knowledge of security systems and surveillance equipment preferred
• CPR, First Aid, AED, NARCAN, MOAB, or ACT I, II, or III Certifications highly preferred
• Associates degree or greater in Criminal Justice related studies
• Account Management experience within a Security portfolio.

Responsibilities

• Management of visitors at access control points with a combination of utmost courtesy, decisiveness, and professionalism.
• Consistently resolute professional appearance and demeanor of public-facing employees.
• Validate strict compliance with security standards.
• Emphasis on interaction with affinity participants such as local, state police, and DHS.
• Ensure high standards of conduct/zero tolerance for non-professional behavior.
• Effective and transparent employee discipline procedures.
• High touchpoints between and among contract employees, client management, and company managers.
• Preparedness planning for effective response to potential crises.
• Provide high level customer service to clients through daily interaction with students, staff, faculty and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED