Account Manager

Daybreak•,

2d•Remote

About The Position

We help millions breathe easier at night, so they can sleep better and live healthier. Our custom-fit sleep apnea dental device empowers patients to take control of their health by allowing doctor-directed care to unfold completely at home. We are committed to making the path to better health as convenient as possible by guiding every step, from virtual dentists visits to insurance billing. With Daybreak, better sleep isn’t just a dream. It’s a reality.

Requirements

3+ years of experience in Account Management, Healthcare Sales, Provider Relations, Customer Success, or Business Development.
Experience working with DME providers, physician practices, healthcare systems, or Veterans Affairs (VA) accounts preferred.
Knowledge of healthcare operations, referral management, and provider workflows is highly desirable.
Strong relationship-building and consultative communication skills.
Proven ability to manage multiple accounts while identifying opportunities for growth and increased utilization.
Excellent organizational, time management, and project management skills.
Experience using CRM platforms such as Salesforce, HubSpot, or similar.
Self-motivated, collaborative, and results-oriented with a strong customer-first mindset.
Strong written, verbal, and presentation skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Serve as the primary relationship manager for assigned DME providers, physician practices, and VA accounts.
Develop and maintain strong partnerships with key stakeholders, including physicians, practice administrators, referral coordinators, DME leadership, and VA representatives.
Drive account growth by increasing referrals, utilization, and adoption of Daybreak's sleep apnea solutions.
Conduct regular account reviews to identify opportunities for growth, address challenges, and ensure customer satisfaction.
Partner with customers to provide education on Daybreak's products, services, workflows, and best practices.
Coordinate onboarding, training, and implementation activities for new accounts and new locations within existing partnerships.
Work cross-functionally with Sales, Operations, Clinical, Customer Success, and Revenue Cycle teams to ensure a seamless customer experience.
Proactively resolve customer concerns and escalate issues when appropriate to ensure timely resolution.
Monitor account performance, referral trends, and key performance metrics to develop strategic growth plans.
Identify opportunities for upselling, cross-selling, and expanding services within existing accounts.
Maintain accurate account activity, opportunities, and customer records within the CRM.
Stay informed on industry trends, reimbursement changes, sleep medicine, DME operations, and VA healthcare initiatives to better support customers.
Represent Daybreak at customer meetings, conferences, and industry events as needed.
Travel within assigned territories as needed to conduct onsite customer visits, business reviews, training sessions, and relationship-building activities.