Account Manager, Strategic Partner Accounts

Mintel•Chicago, IL

5d•$72,000 - $90,000•Hybrid

About The Position

Mintel is seeking an Account Manager for its Strategic Partner Accounts team. The role owns retention, growth, and value realization across a portfolio of global enterprise clients, including strategic anchor accounts spanning business units, regions, and buying centers. It is an individual-contributor position with responsibility for renewal and expansion revenue targets and proactive, high-touch client engagement. The Account Manager works closely with Global Account Directors and Lead Client Partners in a team-selling environment to align client outcomes with commercial success. This is a hybrid position based in Chicago. The role includes managing renewal health, opportunities, and risks across multiple client stakeholders and organizational layers. The Account Manager leads renewals and contract negotiations, identifies expansion and consulting opportunities, owns success plans, drives adoption, and coordinates consistent engagement across stakeholders. Internally, the role collaborates with Insights, Product, Consulting, and Operations teams to deliver client outcomes and coordinate a unified approach across Mintel service lines. Success is measured by portfolio retention, net revenue retention and growth, renewal and expansion target attainment, client adoption and engagement, demonstrated ROI and value realization, stakeholder relationships, consulting lead generation, and retention at the sub-account or business-unit level.

Requirements

5+ years of experience managing enterprise or global client relationships.
Demonstrated experience owning or contributing to renewals, revenue targets, or quota achievement.
Experience in complex, multi-stakeholder environments.
Proven capability in contract negotiation, objection handling, and closing deals.
Familiarity with customer success methodologies and value-based engagement models.
Experience managing large, matrixed, multi-divisional global accounts, such as Fortune 100 CPG organizations or similar, with formal and competitive procurement functions.
Client-focused mindset and strong understanding of enterprise client needs.
Commercial accountability and experience owning revenue or renewal targets.
Strategic thinking and analytical capability to translate usage data into business value.
Negotiation skills, including experience working with procurement stakeholders.
Executive presence and ability to influence senior stakeholders.
Strong discovery skills to uncover client needs and growth opportunities.
Collaborative approach in cross-functional environments.
Self-directed and accountable for client and commercial outcomes.
Excellent communication skills and adaptability across levels and regions.
Technology and data fluency to articulate insight-led value.
Organizational agility to manage relationships and priorities across multiple business units, regions, and buying centers within a single account.

Responsibilities

Own a defined portfolio renewal and growth target and deliver against retention and revenue expansion targets.
Develop and execute account-specific renewal strategies based on demonstrated client value.
Maintain accurate renewal forecasts and pipeline visibility.
Track and defend renewal health at sub-account, business-unit, regional, and aggregate levels.
Lead renewal and contract negotiations, including procurement engagement.
Build and present commercial narratives linked to ROI and client outcomes; manage objections and communicate Mintel’s value.
Close renewal and expansion deals to achieve target performance.
Navigate RFP-driven procurement processes, competitive vendor reviews, and multi-year MSA/SOW structures.
Identify upsell and consulting opportunities through structured discovery and client data and engagement signals.
Partner with Account Directors and Client Partners to convert opportunities into revenue.
Coordinate opportunities arising across different areas of client organizations, such as category management, innovation/R&D, e-commerce, and sustainability.
Own end-to-end Success Plans aligned to client business objectives, define measurable outcomes and ROI, and track results.
Drive adoption strategies and deliver proactive, structured engagement plans.
Facilitate training sessions and workshops to drive platform adoption.
Build and maintain strong, multi-level stakeholder relationships and coordinate consistent communications across global, regional, and local contacts.
Monitor account health using usage, engagement, and feedback signals; identify churn risks and implement mitigation plans.
Maintain executive-level communication and reconcile health signals across business units and regions.
Partner with Insights, Product, Consulting, and Operations teams to deliver client outcomes.
Contribute to coordinated global account strategies and orchestrate internal teams across multiple service lines.