Account Manager, Strategic Partner Accounts

Mintel•Chicago, IL

5d•Hybrid

About The Position

Mintel is seeking an Account Manager for its Strategic Partner Accounts team. The role owns retention, growth, and value realization across a portfolio of global enterprise clients, including strategic anchor accounts spanning multiple business units, regions, and buying centers under a single global relationship. This is an individual-contributor position with full ownership of renewal and expansion revenue targets. The Account Manager delivers proactive, high-touch engagement and helps clients achieve measurable business outcomes. For complex accounts, the role independently manages risk and opportunity across multiple client stakeholders and organizational layers, partnering with Global Account Directors and Lead Client Partners in a team-selling environment. This is a hybrid position based in Chicago. The Account Manager owns renewal strategies, forecasts, negotiations, and commercial performance; identifies and develops upsell and consulting opportunities; and leads success planning, adoption, and value delivery. The role maintains structured engagement across stakeholder groups, monitors client health and churn risk, and coordinates internal teams across Mintel service lines to provide unified account support. Success is evaluated through portfolio retention, net revenue retention and growth, renewal and expansion achievement, adoption and engagement, client ROI and value realization, stakeholder relationships, consulting lead generation, and retention at sub-account or business-unit level.

Requirements

At least 5 years of experience managing enterprise or global client relationships.
Demonstrated experience owning or contributing to renewals, revenue targets, or quota achievement.
Experience in complex, multi-stakeholder environments.
Proven capability in contract negotiation, objection handling, and closing deals.
Familiarity with customer success methodologies and value-based engagement models.
Client-focused mindset and strong understanding of enterprise client needs.
Commercial accountability and experience owning revenue or renewal targets.
Strategic thinking and analytical capability to translate usage data into business value.
Negotiation skills, including experience working with procurement stakeholders.
Executive presence and ability to influence senior stakeholders.
Strong discovery skills to uncover client needs and growth opportunities.
Collaborative approach in cross-functional environments.
Self-directed and accountable for client and commercial outcomes.
Excellent communication skills adaptable across levels and regions.
Technology and data fluency to articulate insight-led value.
Organizational agility to manage relationships and priorities across multiple business units, regions, and buying centers within one account.

Nice To Haves

Experience managing large, matrixed, multi-divisional global accounts, such as Fortune 100 CPG organizations or similar, with formal competitive procurement functions.

Responsibilities

Own a defined portfolio renewal and growth target, and deliver against retention and revenue expansion targets.
Develop account-specific renewal strategies based on demonstrated client value.
Maintain accurate renewal forecasts and pipeline visibility.
Track and defend renewal health at both sub-account and aggregate levels.
Lead renewal and contract negotiations, including procurement engagement.
Build and present commercial narratives connected to ROI and client outcomes; manage objections and position Mintel’s value.
Close renewal and expansion deals, including navigating RFP-driven procurement processes and multi-year MSA/SOW structures.
Identify upsell and consulting opportunities through structured discovery and client data and engagement signals.
Partner with Account Directors and Client Partners to convert opportunities into revenue.
Identify and coordinate opportunities across different parts of client organizations, including category management, innovation/R&D, e-commerce, and sustainability.
Own end-to-end Success Plans aligned to client business objectives; define and track measurable outcomes and ROI.
Drive adoption strategies to support sustained engagement and value realization.
Deliver proactive, structured engagement plans and facilitate training sessions and workshops to drive platform adoption.
Build and maintain strong, multi-level stakeholder relationships, coordinating consistent communication across global, regional, and local structures.
Monitor account health using usage, engagement, and feedback signals; identify churn risks and implement mitigation plans.
Maintain executive-level communication and reconcile health signals that vary across business units or regions.
Partner with Insights, Product, Consulting, and Operations teams to deliver client outcomes.
Contribute to coordinated global account strategies and orchestrate multiple Mintel service lines to ensure a unified client experience.