Account Manager

EF Education First / Hult•Cambridge, MA

4h•Hybrid

About The Position

As an Account Manager, you’ll use your attention to detail, relationship-building skills, and sales instincts to support Group Coordinators—helping them prepare for their trips and grow their programs by consulting on best practices to promote their trips and setting up future travel. You’ll manage key pre-departure details and follow through on requests to ensure a smooth, high-quality experience from enrollment through departure. You’ll begin as a Support Account Manager, where you’ll learn the role, policies, and product while gaining exposure to our customers by assisting more tenured Account Managers. This includes providing out-of-office coverage and flexing your sales skills to upsell tour add-ons or booking returning travelers. This role is designed to set you up for long-term success—providing the tools, experience, and support you need to thrive. Once fully ramped up and a book of business becomes available, you’ll step into the full Account Manager role and take ownership of your own customer portfolio. As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities. This is a great way to build your career with a global leader!

Requirements

Applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office.
A self-starter who is confident and decisive when faced with a challenge
An adaptable team player who embraces change with flexibility and focus
A positive presence with strong verbal & written communication skills
A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
A fan of details and organization
A natural relationship builder who can foster loyalty
A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
A goal-hitter who understands how to get the job done

Responsibilities

Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
Maintain an in-depth knowledge of our product, processes, and internal systems

Benefits

Four weeks paid vacation your first year
ten paid holidays
two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage
options for life and disability insurance
legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses