Account Manager

AP MAX INC • Houston, TX

20h

About The Position

Southend Pharmacy is seeking a dedicated Account Manager to maintain strong customer relationships, support revenue retention, and foster account growth for small to mid-sized accounts. This position focuses on regular communication with assigned accounts, ensuring client needs are addressed efficiently and proactively. Account Managers work closely with the Director of Active Accounts and Field Reps to monitor customer satisfaction, identify engagement opportunities, and support upsell or cross-sell efforts where appropriate. This role helps to maximize customer satisfaction, reduce churn, and contribute to the overall success of the team.

Requirements

• Minimum 1–2 years in account management, customer service, or a related role (healthcare/wellness preferred)
• Strong communication and problem-solving skills, attention to detail, and customer-focused mindset
• Proficient in CRM platforms (GoHighLevel preferred), Microsoft Office, and collaboration tools
• Ability to manage multiple accounts effectively and adapt in a fast-paced environment

Responsibilities

• Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction
• Maintain regular communication with clients, proactively resolving concerns and delivering solutions
• Monitor account activity and flag any potential retention risks for follow-up or escalation
• Support retention efforts through proactive engagement and service excellence
• Collaborate with Senior Account Managers and Directors to implement customer success strategies
• Identify opportunities for basic upselling and cross-selling within assigned accounts, with guidance from senior team members
• Assist in virtual sales calls or product demonstrations when necessary
• Help execute simple account expansion strategies to support revenue growth
• Keep detailed records of customer interactions and updates using CRM tools (GoHighLevel)
• Communicate client feedback and account trends to the leadership team
• Ensure all account activities and updates are accurately documented and reported
• Build trust and long-term relationships with healthcare providers in your account portfolio
• Collaborate with internal teams to address client issues and escalate when needed
• Support the creation and execution of customer communication workflows to ensure a seamless experience

Benefits

• health coverage
• paid time off
• holidays
• retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees