Account Manager, West Coast

Hy-Tek•Los Angeles, CA

2d•Onsite

About The Position

Hy-Tek Intralogistics is seeking an Account Manager for their West Coast territory. This role is within the System Sales department and reports to the SVP, System Sales. The primary purpose of this position is to promote new sales of material handling equipment and systems by contacting existing or potential customers. The Account Manager will handle all sales development for specified products within their assigned territory, including managing customer concerns and complaints.

Requirements

3 - 5 years of experience in a technical or industrial sales role.
Maintain accurate account development records and keep sales management informed of the status of each open project or recent sales proposal.
Maintain a high degree of communication about customer proposals with engineering and sales support staff.
Prepare equipment operational descriptions if required for specific projects.
Experience in industrial capital equipment sales, selling six to seven figure solutions to Executives and Committees.
Great interpersonal skills – Displays honesty, ethics, and integrity at all times.
Provide effective oral and written communications to customers, company management and co-workers.
Ability to organize a selling plan and exhibit time management skills.
Competency in time and account management.
Strong skills in prospecting, active listening, questioning, uncovering problems or client objectives, uncovering budget, understanding the prospect’s decision-making process, proposal development and presentation, account retention, verbal-telephone and written communication.
Ability to read and understand building drawings, technical layouts, and equipment specifications.

Nice To Haves

Bachelor's Degree in Business Administration or related degree is preferred.
Material handling systems experience and/or distribution operations experience would be a plus.
Proficiency with ACAD is a plus.

Responsibilities

Develop and maintain an annual sales plan, presenting it to the supervisor and managing daily efforts towards the plan.
Manage and grow relationships with current customers by regularly visiting customer sites to understand operations, identify opportunities for added value, and introduce products, services, and solutions.
Respond to all inquiries from users and suppliers.
Develop new customer relationships by identifying business needs and growth plans, educating key decision makers, and recommending integrated solutions.
Anticipate customer needs and proactively customize solutions, informing customers of material handling technology trends.
Work on multiple projects simultaneously, often completing small to mid-sized projects independently, and collecting data to accurately represent customer requirements.
Develop concepts ranging from manual to fully automated solutions.
Develop proposals with technical and functional descriptions and present them to clients.
Follow up on all proposals, negotiate, and close deals, ensuring all changes or revisions are well documented.
Upon acceptance, process the order internally by transitioning the project to the engineering group and project management team, and introducing the project management team to the customer.
Remain engaged in the project process as needed, even after the project management team takes over communication regarding status, installation, completion, start-up, and final payment.
Work with the post-project support team to offer customers after-sales service and preventive maintenance plans.
Utilize a Customer Relationship Management (CRM) tool to track the sales cycle.