Account Manager (North America)
About The Position
GetYourGuide is looking for an Account Manager to join their Sales team in New York City. This role involves managing a portfolio of mid-market supplier partners across the US and Canada, with responsibility for their performance, satisfaction, and commercial growth on the GetYourGuide platform. The Account Manager will act as a strategic partner, helping suppliers thrive by pitching expansion ideas, solving problems, analyzing data, and building a strong business relationship. This position is ideal for someone with commercial acumen, curiosity, and a passion for redefining travel experiences.
Requirements
- 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment
- A track record of hitting (and beating) commercial targets
- Strong communication skills and the ability to build trust with partners quickly
- A data-driven mindset; you're comfortable working with performance metrics and turning numbers into action
- Passion for shaping the future of sales and partner success in the age of AI. You thrive in fast-paced environments, using available resources to build and scale efficiently
- Great problem-solving skills and a proactive, ownership-oriented attitude
- Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for
Nice To Haves
- Bilingual skills are a nice to have (Spanish or French a plus given the North America market)
Responsibilities
- Manage and grow a book of business consisting of mid-market supplier accounts (tours, activities, and experience providers), understand your assigned market(s), and hit your performance targets
- Empower your accounts for success through education, resources, and enablement and become their go-to partner at GetYourGuide for growth and strategy to drive long-term retention
- Pitch, cross-sell, and upsell to win high-velocity commercial opportunities including new activity listings, increased availability, and commission negotiations
- Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate tactfully to provide a world-class supplier experience
- Focus on operational excellence and monitor partner health by solving supplier challenges such as reducing cancellation rates, promoting on-trip quality, and increasing review scoring to foster a great customer/traveler experience
- Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion
Benefits
- 10 Paid Sick Days Per Year
- 40 Telecomuting Days
- 16 weeks 100% paid parental leave for the birth of your child
- Marriage Leave - 3 days
- 401k Plan - a retirement plan (after 6 month employment), GYG offer company contribution match of up to 3.5%, 100% vested
- Healthcare - medical, dental and vision options
- Medical by Anthem: BlueCross BlueShield with 3 plans-Platinum PPO, Gold PPO, and Silver PPO + HSA.
- Option for FSA (Flexible Spending Accounts), HSA (Health Savings Accounts)
- Sunlife Dental & Vision
- Basic Life Insurance (no charge)
- Short Term Disability Insurance (no charge)
- Voluntary Life Insurance
- Voluntary Long Term Disability Insurance
- Voluntary Accident Insurance
- Voluntary Specified Disease Insurance
- TotalPet
- InfoArmor
- Employee Assistance Program (EAP)
- Family and Friends Discount
- Contribution toward foreign Language classes
- Learning Budget - 1,000 Euro per year
- Maven Family Planning
- Transportation reimbursement benefit: NYC $127 per month
- Lunch Provided in office twice a week
- Grab&Go Breakfast and Snacks in office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
