Account Manager, North America (Spanish speaking)

DICE • Texas, TX

22h • $70,000 - $85,000

About The Position

We’re looking for an Account Manager to join our Operations Team and build strong relationships with venues and promoters in North America. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

You’ll be joining a team that’s responsible for developing partner relationships. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth.
You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth.

Requirements

• Fluency in English and Spanish.
• Business and commercial acumen.
• Strong communication skills.
• Exceptional stakeholder management.
• Proven experience in live events in Account Management, Event Operations or Marketing.
• High attention to detail and resourcefulness.
• An understanding of marketing, social media and analytics.
• Excellent knowledge of how festivals, venues and promoters work.

Nice To Haves

• Ticketing experience is a big plus.
• Fluency in one of the following languages is a plus - French, German, Italian, Portuguese

Responsibilities

• Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention.
• Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events.
• Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies.
• Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.
• Responsible for partner retention through contract renewal on better commercial terms.
• Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.
• Engaged in team collaboration to overcome ambiguity and achieve shared success.

Benefits

• The salary range for this position is $70,000 to $85,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed