Account Manager, Utility
About The Position
The Account Manager supports utility customers by maintaining and expanding strategically important accounts and managing sales targets, pipeline activities, account planning, and customer relationships. The role works with customers to understand their business plans, purchasing behavior, operational needs, and product requirements, coordinating with internal teams to support account objectives. The position develops and implements account plans, conducts customer negotiations, monitors customer claims, supports problem resolution, tracks market activity, and identifies opportunities for products, systems, and services. It helps address customer challenges by aligning solutions with customer applications, managing potential order shortfalls, and responding to market changes. The role contributes to power transmission and distribution solutions for reliable grid operations and technology advancement. The role is home-based in the San Diego, California area and requires travel 20% of the time. The posting also lists Santa Clara, California, as the location.
Requirements
- Bachelor’s degree.
- Minimum of 5 years of account management and/or sales experience.
- Experience in some combination of Engineering, Project Management, Sales, and/or Marketing.
- Sales or business development experience working with clients in the utilities and/or energy markets.
- Ability to develop sales strategies, coordinate activities across multiple functions, and manage multiple projects.
- Understanding of customer and company organizational structures and customer relationship management.
- Willingness to travel 20% of the time.
- Must be home based in the San Diego, California area.
- Must already have work authorization permitting employment with Hitachi Energy in the United States.
Nice To Haves
- Experience working with large investor-owned utility clients.
- Recent experience with sales and marketing of Power Transmission and Distribution products, such as transformer systems, switchgear, and high-voltage breakers.
Responsibilities
- Participate in developing sales strategies by providing customer business plans and long-term account insights.
- Propose sales targets and support margin growth objectives through structured follow-up activities.
- Lead the development and implementation of account plans, including relationship strategies and opportunity prioritization.
- Establish and develop customer relationships, serve as a focal point for problem resolution, and monitor customer claims.
- Plan, facilitate, and conduct customer negotiations.
- Develop, maintain, and share knowledge of customer business strategies, purchasing behavior, business drivers, and market conditions.
- Sell products, solutions, and services while supporting volume, mix, and profitability targets.
- Monitor competitor activity and support the development and implementation of response strategies.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Coordinate activities across functions and manage multiple projects in support of account objectives.
Benefits
- Health and retirement benefits offered through company programs.
- Paid leave and workplace flexibility programs, where applicable.
- Learning and development opportunities through cross-functional account management and customer engagement activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
