Entry Level Account Manager - Sacramento, CA

Genesis Global Group • Sacramento, CA

5d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis, including PCR testing for infectious diseases and other conditions. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain relationships with existing customers and serve as a liaison between management and customers to resolve customer issues. The role focuses on growing revenue and strengthening client retention within an assigned territory.

The position involves frequent travel by motor vehicle within the coverage area and occasional nationwide travel. The work may take place in varied environments when meeting with customers. Candidates should have 1–3 years of successful customer service experience, and medical assistant certification or an associate degree; a BA/BS is preferred.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with strong attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical assistant certification or an associate degree.
• BA/BS degree preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and identifying new sources of revenue from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction levels and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Uncapped incentive payout plan
• Company car
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree