Entry Level Account Manager - Los Angeles, CA

Medical Diagnostic Laboratories • Los Angeles, CA

22h

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. MDL is expanding its sales force and is seeking an energetic, self-motivated Entry Level Account Manager to maintain a large base of existing customers and act as a liaison between management and customers to resolve customer issues. The role is based in the Los Angeles, California area and requires travel within the assigned coverage area, with occasional nationwide travel.

The Account Manager grows revenue from existing clients by sharing information about new tests, upselling, and finding additional revenue opportunities. The role establishes and maintains long-term client relationships, educates and trains clients, investigates problems, and coordinates solutions between customers and the laboratory. Working with the Senior Sales Executive and Regional Manager, the Account Manager helps identify client concerns and develop and implement retention strategies. The position also monitors and reports customer satisfaction, recommends corrective action, and stays informed about competitors in the territory.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking, organizational, and detail-orientation skills.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client-base revenue by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and assist with client-retention strategies.
• Monitor, evaluate, and report client satisfaction, recommending corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Dependent care flexible spending account.
• Voluntary accident, hospital indemnity, critical illness, and supplemental short-term disability policies.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree