Strategic Account Manager - Los Angeles, CA

Resmed•Los Angeles, CA

About The Position

ResMed is seeking a Strategic Account Manager to join its regional team and drive ResMed brand prescriptions while managing relationships with key clients. The role focuses on planning, positioning, and strategically marketing ResMed solutions to referral sources, including physicians and sleep labs, and building client rapport to encourage adoption of ResMed as the clinical preference. The preferred candidate will be located within a reasonable distance of Los Angeles, California; relocation assistance is not available. The Strategic Account Manager works with clients to understand their and their patients’ needs, promote ResMed solutions throughout the patient journey, and improve patient funnel and long-term outcomes. The role collaborates with specialists and internal support teams to develop and execute adoption strategies, support sales and implementation, and represent ResMed’s portfolio as a subject matter expert. It requires a data-driven approach, strong commercial skills, and travel throughout the territory as needed. ResMed describes its workplace as dynamic and inclusive, with flexible work arrangements, opportunities for personal and professional growth, and a focus on improving lives. Employees scheduled to work at least 30 hours per week are eligible for benefits. This position qualifies for the benefits package described in the posting.

Requirements

At least 5 years of sales experience plus a bachelor’s degree or equivalent experience.
Prior top-ranked experience in medical devices, business-to-business (B2B), or business-to-consumer (B2C) sales.
Exceptional sales, negotiating, and closing skills.
Experience using Salesforce (SFDC) or a similar customer relationship management (CRM) platform.
Strong communication skills, including effective upstream and cross-channel collaboration.
A motivated, execution- and results-focused approach, with accountability for continuous improvement.
Team-player approach, strong work ethic, and can-do attitude.
Ability to travel throughout the territory as necessary to achieve results.
Ability to interpret data and reports to identify ways to increase customer funnel and share.
Ability to analyze client data to understand patient and provider relationships and offer ResMed-branded solutions.
Strong business acumen and ability to build client trust and credibility and gain adoption of ResMed solutions and products as the primary preference.
Strong interpersonal and communication skills to build rapport with clients and adjust strategies to meet their needs.

Responsibilities

Drive durable ResMed brand prescriptions, identify referral opportunities, and increase the patient funnel by leveraging existing solutions.
Develop and maintain client relationships and engagement to establish ResMed-branded prescriptions as the direct clinical and operational preference.
Understand client and patient needs and promote ResMed solutions throughout the patient journey to reduce patient fallout.
Shift clients’ clinical preference from a diagnosis basis to patients’ long-term success.
Plan and execute strategies with specialists to drive client adoption of ResMed-branded solutions.
Collaborate with support teams through the sales process and long-term solution implementation, using a customer relationship management (CRM) system.
Represent ResMed professionally as a subject matter expert on its portfolio of products and solutions.
Travel throughout the territory as necessary to achieve results.

Benefits

Comprehensive medical insurance
Vision insurance
Dental insurance
Life insurance
Accidental death and dismemberment (AD&D) insurance
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Flexible Time Off (FTO)
11 paid holidays plus 3 floating days
Primary caregiver leave (14 weeks) or secondary caregiver leave (2 weeks) when welcoming new family members
Flexible work arrangements
Career growth and opportunities for personal and professional development