Entry Level Account Manager - Chico, CA

Genesis Global Group • Chico, CA

3d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis of chronic and infectious illnesses, including PCR testing. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and serve as a liaison between management and customers to resolve customer issues. The role focuses on growing revenue from existing clients, building long-term relationships, educating clients about testing, and coordinating solutions between clients and the laboratory. The position is based in the Chico, California area and requires travel within the coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in Microsoft Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.
• Ability to work in various workplace environments when meeting with customers.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, up-selling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• Dependent care flexible spending account
• Voluntary policies including accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree