Account Manager - MSP

NetCareers•Eden Prairie, MN

11h

About The Position

The Account Manager will join the Managed Service Provider (MSP) Account Management team and manage existing named MSP partners. The role is responsible for new business acquisition, renewals, cross-selling, and end-to-end account management to grow the use and value of the company’s cybersecurity solutions within its MSP channel. The position requires building partner relationships, understanding MSP business models, and coordinating with internal teams to support channel strategy and execution. The role also involves monitoring partner performance and reporting on revenue, growth, and customer satisfaction. The job is based in Eden Prairie, Minnesota. Candidates interviewing remotely are expected to be on camera during video interviews, with advance notice requested if technical, bandwidth, or location challenges prevent video use.

Requirements

2–5+ years of experience in account management, preferably in cybersecurity or technology.
Proven experience managing and growing MSP or channel partner accounts.
Strong understanding of the cybersecurity landscape and MSP business models.
Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners.
A proven record of meeting or exceeding sales and retention targets.
Proficiency in CRM software, including SFDC, and other tools commonly used in account management.

Nice To Haves

Bachelor’s degree in business or a related field; relevant experience may be considered in lieu of a degree.

Responsibilities

Develop and maintain relationships with MSP partners and serve as their main point of contact.
Understand partner business models and objectives to align strategies and support mutual growth.
Facilitate regular service reviews, gather feedback, and ensure services align with partner needs.
Identify new business opportunities in existing MSP accounts and onboard new MSP partners.
Develop and execute upselling and cross-selling strategies for cybersecurity solutions.
Drive sales of core cybersecurity services based on cybersecurity industry knowledge and MSP needs.
Manage contract renewals and proactively address issues or concerns to improve renewal rates.
Forecast and track contract expiration dates and implement strategies to improve retention and reduce churn risk.
Work with MSP partners to expand their offerings with additional services and educate them on new services and enhancements.
Monitor partner revenue generation, growth metrics, and customer satisfaction.
Provide leadership with regular partner progress reports, identify areas for improvement, and recommend solutions.
Work with Partner Development Reps (PDR), Security Services (S2), and Concierge Security Teams (CST) to align MSP channel strategy and execution.
Participate in developing partner-focused marketing and sales campaigns to increase MSP awareness and adoption.

Benefits

Equity for all employees
Flexible time off
Paid volunteer days
401(k) match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life, and AD&D coverage, plus value-added services
Employee Assistance Program with mental health services
Fertility support
Paid parental leave
Variable incentive compensation
New hire equity grants