IT MSP Account Manager

CAI • Columbus, OH

1d • $70,000 - $75,000 • Onsite

About The Position

CAI is hiring an IT MSP Account Manager to manage delivery operations for its IT Contingent Workforce Managed Services Program (MSP) within the State of Ohio. The role is responsible for program implementation, business continuity, and strong client and supplier relationships. This is a full-time, salaried, onsite position in Columbus, Ohio. Candidates must be local to Columbus and have work authorization that does not require sponsorship now or in the future.

Requirements

• Must be local to Columbus, Ohio, to attend client sites regularly as required.
• Hands-on experience and knowledge of contingent workforce management.
• 5–8 years of account management, staffing, or recruiting experience in the staffing or services industry, including direct public-sector or large-volume account experience.
• Knowledge of Time and Materials (T&M) and Statement of Work (SOW) engagement types and project delivery.
• Strong knowledge of IT labor categories and roles, such as software development, infrastructure, cybersecurity, project management, and help desk.
• Prior experience using a Vendor Management System (VMS) application.
• Demonstrated ability to grow accounts and manage operational delivery.
• Strong client and partner relationship-management skills and a customer-centric approach.
• Work authorization that does not require sponsorship now or in the future.

Nice To Haves

• Knowledge of state government structures and procurement processes.
• Bachelor's degree in Business, Marketing, or a related field.
• Previous experience with State of Ohio government.
• Previous MSP Program experience in IT contingent workforce management.

Responsibilities

• Manage end-to-end delivery operations for the state contingent workforce program, ensuring timely, quality fulfillment of hourly and project requisitions.
• Build and maintain long-term relationships with client stakeholders and supplier partners, serving as the primary contact for program matters.
• Support clients by responding to inquiries, resolving issues, and maintaining client satisfaction.
• Monitor program performance against KPIs and SLAs and implement corrective actions as needed.
• Provide Vendor Management System (VMS) training and assistance to clients and suppliers when needed.
• Screen and shortlist candidates, coordinate interviews, and oversee contractor onboarding compliance.
• Work with sourcing teams to maintain a pipeline of qualified candidates for state-specific requirements.
• Prepare and present regular business reviews to clients and partners, demonstrating value and identifying program enhancements.
• Identify opportunities for continual program and process improvement aligned with program enhancement and maturity.
• Identify and pursue business development opportunities within the assigned state, including new agencies, departments, and service lines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement account access
• Paid time off
• May be entitled to paid sick leave and/or other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed