Account Manager

CivicPlus, LLC

10d•Remote

About The Position

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. As an Account Manager I, you will help strengthen relationships with existing clients by clearly communicating the CivicPlus value proposition and helping communities get the most from our solutions. This role supports client growth, product adoption, and community engagement by guiding clients on current functionality, new module opportunities, and best practices for using CivicPlus products effectively.

Requirements

Bachelor’s degree in business, marketing, or a related field
2–5 years of experience in a BDS/SDR-type role
Strong persuasive, analytical, and interpersonal skills
Strong and consistent phone presence
Customer-focused approach with the ability to anticipate client needs and concerns
Ability to prioritize multiple tasks and deadlines
Professional-level written and verbal communication skills
Applicants must be authorized to work in the US.

Responsibilities

Clearly and succinctly communicate the company’s value proposition over the phone and through email
Perform technical demonstrations of modules or new functionality
Consult with clients to promote best practices for websites and community engagement
Manage sales and new setup requests for clients
Complete communications with assigned clients within required timeframes
Respond to client correspondence in a timely manner
Analyze and compile accurate client responses during project reviews
Perform other duties as assigned