Account Manager

Securitas • Crystal Lake, IL

1d • $29 - $30

About The Position

Security Account Manager – Full Time – Crystal Lake, IL We offer a full benefits package, PTO, weekly pay, and more! Rate: $29.00-$30.00/Hour We help make your world a safer place. The Security Account Manager is accountable for the overall performance, compliance, staffing stability, and client satisfaction of a complex, multi-site security program. This role requires a confident leader who can manage disciplinary matters, elevate team performance, and ensure service delivery consistently meets contractual KPIs. This is a hands-on leadership role responsible for driving operational performance, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistency in a high-expectation environment. What Your Day May Look Like Client Leadership & Partnership Serve as primary liaison for a high-profile client. Lead monthly performance and business review meetings. Monitor KPIs and ensure contractual service standards are consistently met. Develop corrective action plans to address performance gaps. Build and maintain a trusted, solutions-oriented client relationship. Operational Oversight Manage multiple security details, including mobile patrol, static guarding and SOC operations. Ensure full staffing coverage and operational continuity across all shifts. Maintain active visibility during multiple shifts of operation. Conduct routine site visits and operational audits. Oversee scheduling, workforce planning, and cost control measures. Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery. Team Leadership & Development Lead security personnel across multiple shifts. Address disciplinary matters promptly and professionally. Coach and mentor team members to improve performance and prepare high-potential employees for advancement. Promote a culture of accountability, professionalism, and continuous improvement. Compliance & Quality Assurance Ensure adherence to post orders, policies, and regulatory requirements. Oversee incident reporting accuracy and investigative follow-up. Conduct performance evaluations and implement improvement plans when necessary. What We Offer: Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options. Virtual Medical Appointments With Telemedicine. Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!! Employee Assistance Program. DailyPay Access Program!! Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• 5+ years of leadership experience in security or related operational management.
• Proficient in basic computer and technology use.
• Strong background in performance management and employee development.
• Experience writing or updating post orders and operational procedures.
• Proven ability to manage client relationships in high-visibility environments.
• Comfortable working flexible hours to support multi-shift operations.
• Strong communication, organizational, and problem-solving skills.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

Nice To Haves

• Experience managing multi-site or large-scale accounts preferred.

Responsibilities

• Serve as primary liaison for a high-profile client.
• Lead monthly performance and business review meetings.
• Monitor KPIs and ensure contractual service standards are consistently met.
• Develop corrective action plans to address performance gaps.
• Build and maintain a trusted, solutions-oriented client relationship.
• Manage multiple security details, including mobile patrol, static guarding and SOC operations.
• Ensure full staffing coverage and operational continuity across all shifts.
• Maintain active visibility during multiple shifts of operation.
• Conduct routine site visits and operational audits.
• Oversee scheduling, workforce planning, and cost control measures.
• Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.
• Lead security personnel across multiple shifts.
• Address disciplinary matters promptly and professionally.
• Coach and mentor team members to improve performance and prepare high-potential employees for advancement.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Ensure adherence to post orders, policies, and regulatory requirements.
• Oversee incident reporting accuracy and investigative follow-up.
• Conduct performance evaluations and implement improvement plans when necessary.

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Virtual Medical Appointments With Telemedicine
• Paid Time Off
• Free Uniforms
• Paid Training
• Weekly Pay!!
• Employee Assistance Program
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED