Customer Success Manager - eGaming, Youngstown, OH

Arrow International, Inc.•Youngstown, OH

21h

About The Position

Arrow International is hiring an Account Manager for its eGaming team in Youngstown, Ohio. The role is responsible for developing and implementing promotional schedules that encourage customer retention and activity. The Account Manager works with Sales and E-Gaming leadership to manage relationships with organization leaders in an assigned market and serves as the main contact between those organizations and Arrow International. The position develops and coordinates promotions and marketing strategies, ensures offerings are deployed effectively and within budget, and supports new deployments alongside the sales team. It also involves resolving organization concerns, ensuring promotional compliance with legal restrictions, improving processes, and managing timelines across multiple organizations.

Requirements

Highly organized and able to adapt quickly to changing priorities.
Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
Good organizational skills and strong attention to detail.
Ambitious, eager to learn, and interested in marketing, content, CRM operations, and communication.
Strong collaboration skills and ability to manage multiple priorities.
Motivated to drive continuous improvement and address issues and opportunities flexibly.
Can-do attitude, enthusiasm, energy, and self-motivation to take action and exceed expectations.

Nice To Haves

Understanding of the gaming industry.
Knowledge of gaming KPIs and targets.

Responsibilities

Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotional and organizational goals.
Participate in developing promotional and marketing strategies.
Serve as the main point of contact between the organization and Arrow International.
Develop promotions, including deals, to encourage engagement in the target market.
Organize and strategize to ensure promotions are deployed effectively.
Work within budgetary constraints to provide efficient and effective promotions.
Ensure compliance with legal restrictions related to promotions.
Maintain organization satisfaction by understanding and communicating issues and resolving them promptly.
Support new deployments as a point of contact alongside the sales team.
Assist in developing and implementing process improvement plans.
Identify risks and opportunities for additional deployments.
Manage timelines and schedules across multiple organizations.