Account Manager, Pharma Accounts

RedSail Technologies•Spartanburg, SC

4d•Remote

About The Position

As the Account Manager, Pharma Accounts at RedSail Technologies, you will own and grow a portfolio that includes key pharmaceutical accounts. You will build long-term relationships with executive sponsors, key decision-makers, and partner organizations; coordinate complex contracted programs; and align account strategies with each customer’s business priorities. Your objectives are to drive retention, deliver measurable customer value, support successful renewals, and identify opportunities for sustainable revenue growth across the portfolio. The role calls for proactive leadership, a growth mindset, effectiveness in a fast-paced environment, and cross-functional collaboration. The position is performed in a general office environment, home office, or approved remote workspace. It is remote and requires reliable, consistent internet access. Some customer-related travel may be required, estimated at up to 20%. Moderate to high stress levels may be experienced. The role uses Microsoft Teams, a computer, a printer, and other routine office equipment. The anticipated base salary is $115,000–$125,000 annually, with the opportunity for additional variable bonus compensation under the applicable plan. RedSail offers paid time off, medical, dental, and vision insurance, a 401(k) plan with company match, professional development opportunities, and employee health and well-being programs.

Requirements

Bachelor’s degree in business administration, marketing, or a related field.
Proven success managing key, strategic, or enterprise pharmaceutical accounts, including complex customer programs, executive stakeholder relationships, retention, renewals, and revenue growth.
Excellent written, verbal, presentation, and interpersonal skills, including the ability to communicate credibly with executive sponsors, translate complex information into business insights, and influence stakeholders at all levels.
Strong analytical, financial, and problem-solving abilities, including experience using account and program data to evaluate customer value, identify risk, prioritize actions, and support renewal and growth decisions across a portfolio.
Experience working cross-functionally with internal teams to deliver customer outcomes.
Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
Familiarity with pharmaceutical industry trends, regulations, and customer needs.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Strong negotiation and contract management skills, including experience with complex renewals, commercial terms, stakeholder approvals, and competing priorities.
Experience developing strategic account plans, facilitating executive business reviews, managing renewal and opportunity forecasts, and using CRM or account management tools to maintain accurate customer, pipeline, and risk information.
Proficiency in leveraging AI tools to work efficiently in addressing customer and business needs.
Use independent judgment and discretion based on experience in the position and knowledge of products, equipment, and services; exercise good judgment and ethical work values.
Reliable and consistent internet access.

Responsibilities

Cultivate trusted, long-term relationships with executive sponsors, key decision-makers, and operational stakeholders across key pharmaceutical accounts.
Understand customers’ business priorities, organizational structures, and measures of success to strengthen satisfaction, loyalty, and retention.
Serve as the primary point of contact and strategic partner for assigned customer programs.
Develop and maintain account plans documenting customer objectives, stakeholder needs, program commitments, risks, growth opportunities, and short- and long-term priorities.
Establish communication cadences for contracted programs, including monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions.
Translate program data into insights, recommendations, decisions, and account-level action plans.
Coordinate internal teams to deliver contracted commitments, optimize program performance, resolve complex issues, and meet customer ROI expectations.
Set clear owners and timelines, monitor progress, and communicate risks or dependencies affecting customer outcomes.
Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts by connecting customer priorities with RedSail solutions.
Maintain visibility into the account opportunity pipeline and collaborate with sales, product, and service partners on value-based growth strategies.
Lead contract renewals for assigned key and enterprise accounts, including renewal forecasting, retention-risk assessment, customer-value documentation, internal approvals, and negotiation strategies.
Escalate renewal risks early and drive timely actions that support seamless renewals and sustainable revenue growth.