Account Manager- Central

Pivot + Edge•Austin, TX

2d•Remote

About The Position

Macnica Americas, Inc., the North American division of Macnica Fuji Electronics Holdings, Inc., is a technology solutions provider specializing in semiconductor distribution and tailored engineering solutions. The Account Manager ensures customer and client needs are understood and met across company departments. The role calls for timeline management, business acumen, professional communication, and travel approximately 25% of the time. It is remote and open to candidates in the Central U.S. who can support customers throughout the territory and live within reasonable proximity to a major airport. Preferred locations include Minnesota, the Chicago area, Indiana, Austin, Houston, and Dallas; qualified candidates elsewhere in the Central U.S. may also be considered. The Account Manager builds and maintains client relationships, supports existing and prospective business, coordinates customer requests internally, and pursues additional sales opportunities. The position also involves technical discussions and presentations, first-level product support, and monitoring semiconductor supplier and customer market conditions.

Requirements

Bachelor’s degree in a related study or equivalent workplace experience.
2–7 years of professional sales experience.
Competence and comfort selling solutions and engaging with senior leadership and C-suite customer contacts.
Ability to summarize business opportunities verbally and in writing.
Ability to manage internal and external email, phone calls, and messages promptly and professionally.
Proven ability to build and maintain strong client relationships that support satisfaction and long-term engagement.
Ability to work across departments to coordinate and fulfill customer needs.
Excellent organizational skills and ability to manage multiple accounts, deadlines, and travel commitments.
Ability to advocate for customer needs internally while balancing company goals.
Comfort working in a fast-paced, evolving environment with frequent travel and shifting priorities.
Ability to travel approximately 25% of the time and be located within reasonable proximity to a major airport.

Responsibilities

Communicate with clients by phone, email, and face-to-face to understand and address their needs.
Build strong client relationships to maintain existing business and acquire new customers.
Conduct high-level technical discussions with engineering to increase new opportunities.
Obtain customer program information to manage the production pipeline, including supply and demand, and identify new business opportunities.
Collaborate with internal departments to fulfill customer requests.
Resolve complaints and track processes related to client needs.
Represent clients within the company to ensure their demands are met and improve the customer experience.
Collect and analyze consumer behavior data to understand changing needs.
Engage proactively with current customers to identify and pursue additional sales opportunities across offerings.
Provide first-level technical support, troubleshoot product-related issues, and escalate complex cases to engineering.
Conduct technical presentations or demonstrations explaining product features and capabilities.
Understand semiconductor supplier and customer market conditions, including acquisitions, to maintain Macnica’s position in the distribution market.