Account Manager

GoCanvas

1d•Remote

About The Position

GoCanvas is the operational data layer for the frontline workforce, purpose-built to capture structured operational data at the point of work and connect it to the enterprise systems that run the business. From inspection and compliance documentation to maintenance execution and service reporting, GoCanvas gives operations and IT leaders the visibility, control, and data quality they've been missing from their deskless teams. GoCanvas is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world. Position Overview: The Account Manager is responsible for maximizing customer retention, growth, and satisfaction across an assigned portfolio of accounts. This role combines strategic relationship management with a deep understanding of client goals to drive renewals, expansion, and long-term success. The Account Manager acts as the primary commercial partner, ensuring customers realize continuous value from GoCanvas solutions while contributing directly to company revenue objectives.

Requirements

3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment
Proven ability to drive renewals, expansion, and retention through consultative account management practices
Strong communication, relationship management, and problem-solving abilities
Analytical mindset with experience leveraging data for decision-making and strategy optimization
Proficiency with CRM platforms (Salesforce) and customer engagement tools
Ability to work cross-functionally and effectively manage multiple, concurrent priorities

Nice To Haves

Salesforce for CRM and account management
ChurnZero for customer health tracking
Salesloft and Gong for communication and engagement management
Zendesk and Intercom for support and billing coordination
Rocketlane for project and communication management (where applicable)
Back End systems as needed for data review and reporting

Responsibilities

Manage a portfolio of accounts, serving as the primary contact for all renewal, expansion, and satisfaction initiatives.
Identify, develop, and execute strategies for horizontal and vertical expansion through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions.
Collaborate closely with key stakeholders to align solutions with business objectives and demonstrate value realization.
Leverage data insights to track adoption, drive performance metrics, and refine account strategies for maximum growth.
Own renewal processes, ensuring timely execution of contract negotiations, renewals, and price adjustments.
Develop and implement proactive save plans to mitigate churn, address at-risk accounts, and maintain a healthy book of business.
Monitor customer health and engagement through data-driven tools to anticipate and resolve potential retention risks.
Consistently meet or exceed retention and expansion revenue goals through renewal optimization and customer advocacy.
Act as a trusted advisor and advocate, ensuring customers’ voices are represented across internal teams.
Serve as the escalation point for customer issues, coordinating resolutions with cross-functional partners in a timely and professional manner.
Partner with internal Customer Success, Professional Services, Billing, and Product teams to enable seamless execution and customer satisfaction.
Collaborate across departments to identify upsell, cross-sell, and renewal opportunities.
Provide leadership with forecasts and insights on customer retention, account health, and revenue projections.
Track and report on KPIs for expansion, renewal, retention, and satisfaction to drive continuous process improvement.