Account Manager - Enterprise

ElevenLabs•New York, NY

9d•Remote

About The Position

ElevenLabs is hiring an Account Manager to own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts. These accounts are companies with 2,000 to 10,000 employees, including builders, innovators, and product teams developing AI-native experiences. The role focuses on ensuring customers realize value, expand into new products, and renew. The Account Manager will build executive relationships, create success plans, and develop expansion motions while managing a focused portfolio. The role involves advising customers on agent design, voice customization, conversation flows, and integrations; using data and logs to identify friction; and connecting technical outcomes to commercial growth. The Account Manager owns net revenue retention across the managed book, drives cross-sell across ElevenLabs’ product suite, and leads renewals end to end. Compensation is structured with 70% base and 30% variable pay. Variable compensation is weighted 70% to net revenue retention and 30% to product cross-sell. Cross-sell performance also counts toward NRR. Quota is based on managed ARR, with accelerators for above-target NRR performance, and variable compensation is paid quarterly. The position is remote-first and may be performed from anywhere in the United States, provided the employee can operate in ET, CT, MT, or PT time zones. Candidates based in New York City or San Francisco are preferred, with the option to work from the company’s offices in those cities.

Requirements

5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
Specific, quantified enterprise-level wins and the ability to speak to them clearly.
Experience owning enterprise revenue outcomes end to end, including quota, retention, and expansion.
Ability to run the full expansion motion without a sales handoff.
Experience navigating deals where the champion and economic buyer are not aligned while maintaining the relationship and progressing the deal.
Ability to hold technical conversations with developers or engineering teams and earn their trust.
Familiarity with AI concepts, API integrations, and SDKs.
Ability to use product data to monitor account health, identify expansion opportunities, and address churn risks.
Ability to present to C-suite stakeholders, troubleshoot with engineering teams, and close with procurement leads.
Ability to operate in ET, CT, MT, or PT time zones.

Nice To Haves

Experience in voice AI, audio AI, or conversational AI.
Experience selling or expanding into multiple products within a platform.
Based in New York City or San Francisco.

Responsibilities

Own the full commercial relationship and customer success for a portfolio of 25 to 50 enterprise accounts.
Ensure customers realize value, expand into new products, and renew.
Build executive relationships, success plans, and account expansion motions.
Advise customers on agent design, voice customization, conversation flows, and integrations.
Use customer data and logs to identify friction and account health signals, find expansion opportunities, and address risks before they become churn.
Own net revenue retention across the managed book of business.
Drive cross-sell across ElevenLabs’ product suite and lead renewals end to end.
Manage quota based on managed ARR and grow customer accounts.