Account Manager

HUB International•Troy, MI

2d•Hybrid

About The Position

As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providing professional, courteous service to our clients, business partners, and HUB colleagues. HUB International is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

Requirements

Life & Health insurance license
3-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
Willingness to attend educational classes desired
High attention to detail essential

Responsibilities

Provide quality customer service to existing accounts.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.
Mentor, support and train Associate Account Managers and Team Assistants as necessary.
Implement Client Service Plans as directed by account team and/or Team Leader.
Maintain accurate client information in account management systems as assigned.
Assist account team in providing quality customer service to existing middle market accounts.
Act in capacity of client manager on assigned middle market accounts.
Pursue a program for personal and professional development.