Account Manager, Verification Services

Compliance Holdings•Pikesville, MD

5d•Remote

About The Position

The Account Manager, Verification Services serves Lumelight clients and partners by managing client relationships, coordinating resources, overseeing project timelines, and ensuring high-quality deliverables from project kickoff through completion. Reporting to the Manager, Verification Services, this client-facing role works closely with the Operations Team and other departments to support client goals and successful project outcomes. The position is remote within approved Lumelight states in the continental United States. It operates in a professional office environment, remotely or in person, and uses standard office equipment, which will be provided. Minimal travel is required. The role typically follows an agreed-upon Monday-through-Friday schedule totaling 40 hours per week. Extended hours and/or weekends are required during the busiest season of ACA reporting, mainly in the first quarter of the calendar year. Physical demands include regularly talking and hearing, occasionally lifting office products and supplies weighing up to 20 pounds, and using close vision and the ability to adjust focus.

Requirements

High school diploma; college education preferred.
Minimum of 1–3 years of experience in client services, account management, project coordination, customer support, or a related field.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and with video conferencing.
Ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
Strong problem-solving ability, preferably in a customer environment.
Strong account management, time management, and organizational skills, with the ability to adapt quickly to multiple priorities.
Strong analytical and critical-thinking ability.
Excellent written and verbal communication skills.
Relationship-building skills, including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.
Ability to work remotely from an approved Lumelight state.

Nice To Haves

Experience in health benefits, insurance, healthcare, or professional services.
College education.

Responsibilities

Plan, coordinate, and track client projects and deliverables to meet timelines, milestones, and quality standards.
Gather, review, and process client onboarding and implementation materials.
Serve as the primary liaison between clients and Lumelight, building relationships and understanding client goals, business needs, and expectations.
Facilitate client meetings, respond to inquiries, provide status updates, and deliver project reports.
Partner with the Data Team to support accurate data collection and analysis and timely completion of client deliverables.
Collaborate with cross-functional teams throughout the audit process to support alignment, transparency, and successful outcomes.
Monitor project progress, identify risks or potential issues, and proactively communicate solutions.
Ensure client deliverables are accurate, complete, and meet established quality and service standards.
Maintain project documentation, client records, and communication logs in accordance with company processes and procedures.
Support continuous improvement by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
Perform other duties and special projects as assigned.