Account Manager, Verification Services
About The Position
Lumelight is hiring an experienced Account Manager, Verification Services to serve clients and partners, manage client relationships, coordinate resources, oversee project timelines, and ensure high-quality deliverables from project kickoff through completion. The role is client-facing and works closely with the Operations Team and other departments to support client outcomes. The position reports to the Manager, Verification Services and is remote within approved Lumelight states in the continental United States. The Account Manager coordinates client projects and onboarding, acts as the primary client liaison, partners with the Data Team and cross-functional teams during audits, monitors project progress and risks, and ensures deliverables meet quality and service standards. The role also maintains project documentation and supports continuous improvement. The position operates in a professional office environment, whether in person or remotely, and uses standard office equipment provided by the company. The usual schedule is Monday through Friday, 40 hours per week, following an agreed-upon schedule. Extended hours and/or weekend work is required during the busiest ACA reporting season, mainly in the first quarter. Minimal travel is required.
Requirements
- High school diploma; college education preferred.
- Minimum of 1–3 years of experience in client services, account management, project coordination, customer support, or a related field.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and video conferencing.
- Experience using the MS Suite and Teams.
- Ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
- Strong problem-solving ability, preferably in a customer environment.
- Strong account management, time management, and organizational skills, with the ability to adapt quickly to multiple priorities.
- Strong analytical and critical-thinking ability.
- Excellent written and verbal communication skills.
- Relationship-building skills, including engaging, persuading, debating, and gaining credibility with key parties involved in the audit process.
Nice To Haves
- College education.
- Experience in health benefits, insurance, healthcare, or professional services.
Responsibilities
- Plan, coordinate, and track client projects and deliverables to achieve timelines, milestones, and quality standards.
- Gather, review, and process client onboarding and implementation materials.
- Serve as the primary liaison between clients and Lumelight, building relationships and understanding client goals, needs, and expectations.
- Facilitate client meetings, respond to inquiries, provide status updates, and deliver project reports.
- Partner with the Data Team to support accurate data collection and analysis and timely client deliverables.
- Collaborate with cross-functional teams throughout the audit process.
- Monitor project progress, identify risks or potential issues, and proactively communicate solutions.
- Ensure client deliverables are accurate, complete, and meet quality and service standards.
- Maintain project documentation, client records, and communication logs according to company processes and procedures.
- Identify opportunities to improve client experience, operational efficiency, and team effectiveness.
- Perform other duties and special projects as assigned.
Benefits
- Medical, dental, and vision benefits.
- Health Savings and Flexible Spending Account options.
- 401(k) with automatic company contribution.
- Employee Assistance Program.
- Company-paid life and disability insurance.
- Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
