Account Manager Trainee

CENTURY FIRE PROTECTION LLC • Duluth, GA

6d • Onsite

About The Position

Responsible for dispatching service work orders and record keeping of completed work and customer approvals, while also providing support to Program Managers. This role focuses on establishing the post-sales relationship with customers, creating and dispatching service work orders, and ensuring compliance through follow-up calls. The trainee will also assist with invoicing, system updates, weekly reporting, and managing the customer email inbox.

Requirements

• Bachelors Degree or two or more years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office to include Word, Excel.

Responsibilities

• Establishment of the post-sales relationship with customers.
• Creates and dispatches service work orders
• Works with Partners to obtain work schedules
• Places follow up Phone Calls to ensure compliance
• Assist in invoicing when needed
• Updates system with notes, customer approvals and dispatch work orders
• Completes weekly reports for Program Manager review
• Assists in managing the Customer email box when needed

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level