Trainee - Account Executive
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- High School Diploma or equivalent Required
- 3+ years Account Management or Customer Relationship Management experience required.
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- Familiarity with virtual office technology and equipment, including Zoom, Teams, Etc.
Nice To Haves
- Bachelor’s degree or equivalent work experience preferred
- Additional education, certifications, or experience are a plus
Responsibilities
- Provide timely responses to internal / external customers in accordance with established service standards.
- Ultimate ownership of the client relationship. Including and understanding of the customer strategic and priorities and how fleet impacts the clients organization
- Responsible for developing, supporting and/or executing strategic initiatives
- Work cohesively with Client Admins, teammates and internal contacts.
- Understand client data, aid in reporting development, and monitors client KPIs.
- Ability to influence decision-making through proactive engagement, recommendations, and creative solutions.
- Receive inquiries from customers (internal and external) / drivers and coordinates with ARI departments to resolve in a timely manner
- Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
- Provide regular status updates on open items with clients.
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
