Account Manager/Project Manager

We Are Social•Toronto, ON

16h•Hybrid

About The Position

We Are Social is seeking an Account Manager/Project Manager to join their growing team. The role involves transitioning from supporting tasks to owning day-to-day client relationships, ensuring strategic interactions, precise budgeting, and timely deadline management. The position also focuses on optimizing workflow and financial reporting through the incorporation of new AI initiatives.

Requirements

1-2 years in an account or project management role or similar preferably within a creative advertising agency working on paid media assets.
Bachelor's degree in marketing, advertising, communications, or a related field
Passion for culture - to be apart of it, shape it and create it
Ability to work effectively with management of all levels
Ability to build timelines that account for external agency dependencies (AOR/Media) while protecting internal social-speed.
Track record of contributing to client planning & asset management
Experience working with media agencies for asset trafficking
Strong written and verbal communication skills, with an eye for detail in client-facing correspondence
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Demonstrate flexibility and willingness to take on tasks outside the area of assigned responsibilities
Self-motivated with strong organizational and time management skills, with the ability to work independently and effectively set priorities and deliver on time
Understanding of Google Suite, Slack, and A.I. tools and functions.

Nice To Haves

Traditional agency experience is not required, but it’s a plus.
Knowledge of Project Management Tools like Asana

Responsibilities

Lead day-to-day interactions to ensure client satisfaction while serving as the reliable point of contact for both clients and internal teams
Conduct and support regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives
Manage a multi-agency IAT including: Influencer/creator, media and above the line creative agencies
Support in the ideation, creation, planning and execution of specific client programs
Provide internal and client teams with meeting recaps and next steps
Draft client-facing correspondences to share with senior account management team members
Act as the voice of the client for internal reviews
Procure and acquire specific information from clients as needed
Have a clear understanding of the client’s organizational structure and contacts
Manage workflows for items such as asset approval & delivery, development of strategic & executional presentations, and vendor management
Manage and organize a high volume of assets (150-300 / mo.) 2-4 projects simultaneously
Be available to answer ad hoc team or client requests in a timely manner
Utilize a project management platform to organize internal team tasks and milestones
Follow and stay on top of pop-culture and industry trends

Benefits

Passport program allowing work from other global offices
Celebration of wins and losses
Carbon offsets
Community kitchens
Snacks
Hybrid work models
Flexible hours
Work from anywhere policy for short-term stays
Generous vacation (3 weeks + 1 extra week during summer and holidays)
Agency summer days
Modern, open co-working spaces with coffee & snack bars
Dogs allowed
Dedicated private wellness room (in select offices)
Regular team social events (holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers)
In-house learning & development sessions
Annual career and growth conversations
Access to internal network of opportunities across all agencies
Focus on developing and recruiting BIMPOC Talent
Internal EDI group(s), programs & initiatives
Opportunities to be involved in employee resource group(s)
Flexible benefits to support individual lifestyle and life stage
Access to a personal wellness spending account
Comprehensive mental health support
Access to a virtual mental health therapy clinic
Personalized therapist
Guided iCBT programs
Live therapy
Access to health clinicians 24/7
Holistic array of other health and wellness resources