Account/Project Manager

TheLab•New York, NY

6h•Hybrid

About The Position

We are an agency of makers with deep expertise in solving creative, production, and technology challenges. Our focus is on making better work to help brands work better, and our production roots ensure that every great idea gets delivered right. From branding & design, photoshoots and video production, ecommerce builds or anything in between, thelab mixes inspiration and hard work to produce results that mean business. The Role: We are hiring a Digital Project Manager to join our team. This role sits between our internal creative team and our clients, and is the lead point of contact for all briefing, feedback and scheduling. You will oversee a team responsible for creative development and execution of digital campaigns across a variety of media (paid, organic social, video & animation). You will be responsible for ownership of your projects from brief to wrap, creating and maintaining schedules, managing all client communication and alignment, critical problem solving and ensuring that your team has what it needs to be successful every step of the way. The ideal candidate has experience managing both strategic messaging development and creative execution. A comfort working across multiple disciplines is important, as projects can entail defining audience goals, design, animation, photo/video and animation components.

Requirements

Experienced in a hybrid account/project management/production role in an agency or in-house setting.
Proficient and comfortable using technology aids to support planning, routing and collaboration.
4+ years of experience as a Project Manager, Account Manager or Producer preferably in an agency setting.
Excellent motivation and conflict management skills.
Strong project management and organizational skills, attention to detail, accuracy and follow-up.
Able to learn quickly and comfortable asking questions.
Able to work well in a team setting.
Familiar with production processes in video, print and digital workstreams.

Nice To Haves

Ability to mentor is a strong plus.
Experience with creative testing is a plus.

Responsibilities

Oversee a team responsible for creative development and execution of digital campaigns across a variety of media (paid, organic social, video & animation).
Ownership of projects from brief to wrap.
Creating and maintaining schedules.
Managing all client communication and alignment.
Critical problem solving.
Ensuring that your team has what it needs to be successful.
Managing both strategic messaging development and creative execution.
Working across multiple disciplines including defining audience goals, design, animation, photo/video and animation components.
Creating and maintaining schedules for short-to-intermediate length projects.
Owning status reports, scheduling and leading videoconferences, client coordination and follow-ups.
Executing campaigns across multiple platforms including print, social, display, CRM, video and digital.
Being a client partner/steward for the business relationship and a point of escalation for client issues.
Being a highly effective liaison between client and creative production team.
Interpreting and communicating strategic and tactical feedback.
Partnering well with others.
Supporting planning, routing and collaboration using technology aids.
Owning assigned projects from start to finish, ensuring successful delivery against deadlines.
Rolling with the punches of a project, and being proactive and available.
Building and maintaining schedules, incorporating implications from video, print and digital workstreams.