Account Manager Parts

Trane Italia•San Juan, PR

32d•Onsite

About The Position

As an Account Manager Parts, you will join Trane’s best-in-class Commercial HVAC team, contributing to building efficiency and sustainability through Supply Service offerings. This role involves identifying, researching, and contacting new suppliers for HVAC/R Parts and Supplies, as well as prospective strategic customers for Parts Channel Development. You will respond to complex customer inquiries, organize site visits, and introduce products to expand sales. Key responsibilities include delivering high-quality customer service with detailed product knowledge, negotiating prices and delivery times, and developing long-term sales plans. The position requires working directly in the store, assisting customers in person, by phone, and email, and conducting external visits to seek new sales. You will support the sales process to meet or exceed targets, perform routine account management activities under direct supervision, and interact with more experienced Account Managers or Sales Managers to enhance product and service knowledge, while also interfacing with external customers to address inquiries.

Requirements

Professional in Business, Administration or Engineering
At least five (5) years of experience in sales related to Parts, Spare Parts and/or Consumables in Industrial Sectors similar to HVAC
Bilingual and fluent in English and Spanish
Skilled in computer tools such as Microsoft Office, Salesforce, Oracle, or similar

Nice To Haves

A Diploma or Associate's Degree in HVAC or Refrigeration is desirable

Responsibilities

Identifies, research, and contacts new suppliers who bring new products to the HVAC/R Parts and Supplies business line
Identifies, research, and contacts prospective customers who may be of strategic importance to Parts Channel Development
Responds to more complex customer inquiries by organizing visits to current and prospective customer sites and introducing products to expand sales
Delivers high quality customer service by applying detailed product knowledge
Negotiates prices and delivery times within established limits of authority to close the sales process
Develops long-term sales plans for key customers and monitors or adapt sales activities so objectives are met
Working directly in our store, attending customers in person, by phone, and email
Externally conducting visits and seeking new sales
Contributing to profitable business with new and existing customers and suppliers by supporting the sales process, aiming at meeting and/or exceeding sales targets
Works under direct supervision to perform routine account management activities
Interacts frequently with more experienced Account Managers or Sales Managers to develop knowledge of products and services
Interfaces with external customers to respond to inquiries