Account Manager, Mid-Market

CompanyCam•Lincoln, NE

12h•Remote

About The Position

CompanyCam is seeking a strategic and relationship-driven Account Manager, Mid-Market to own growth and expansion across their larger customer accounts. This role involves driving revenue by identifying expansion opportunities, leading commercial conversations, and guiding customers through complex buying decisions such as plan upgrades, user growth, and multi-year agreements. The Account Manager will partner closely with Customer Success Managers to conduct Quarterly Business Reviews, manage renewals, and serve as a trusted advisor to key stakeholders. This position is ideal for someone who enjoys building strategic relationships, navigating longer sales cycles, and helping customers maximize the value of CompanyCam.

Requirements

Preferred 3+ years in a mid-market or enterprise SaaS account management or strategic sales role. Or equivalent experience.
A proven track record managing complex sales processes and larger deal sizes ($25K+ ACV).
Experience building relationships with senior stakeholders and navigating multi-stakeholder buying cycles.
Comfort leading QBRs and managing longer sales cycles with confidence.
A data-driven approach, with experience using CRM tools like Salesforce or HubSpot to manage your pipeline.
Excellent communication and presentation skills: you can tailor your message to a field supervisor or a CFO.
The ability to think strategically about accounts while still moving deals forward.
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Nice To Haves

Bachelor's degree in Business Administration or a related field preferred.

Responsibilities

Drive expansion across your book of business through upsells, cross-sells, and increasing product adoption.
Lead commercial conversations around contract renewals, upgrades, and multi-year agreements (typically $25K+ ACV).
Build strategic relationships with key stakeholders, including directors and, where appropriate, C-suite executives.
Partner with CSMs to participate in Quarterly Business Reviews, reinforcing value and supporting growth conversations.
Develop and execute account plans to proactively identify opportunities and deliver increased value to customers.
Actively manage renewals and identify at-risk accounts, implementing retention strategies to prevent churn.
Educate customers on the benefits of higher-tier plans, adding users, and longer-term contracts.
Consult regularly with customers to understand their goals, challenges, and how CompanyCam can grow with them.
Collaborate with Customer Success, Marketing, and Product to share insights and improve the customer experience.