Account Manager- Mid Market

Shoes for Crews•Boca Raton, FL

15h

About The Position

The Account Manager Mid Market is responsible for driving account retention, growth, and program participation across a portfolio of small to mid-sized customers. This role focuses on proactive outreach, relationship management, and revenue expansion within the hospitality, healthcare, and foodservice segments.

Requirements

Bachelors degree preferred
2+ years of sales or account management experience
Proven ability to manage a high-volume portfolio and drive growth
Strong communication, relationship-building, and negotiation skills
Self-motivated with the ability to prioritize and work independently
Proficient in Salesforce (or similar CRM), Outlook, and Excel

Responsibilities

Manage a portfolio of 500+ accounts, serving as the primary point of contact
Drive retention, reactivation, and growth through outbound calls and engagement
Identify opportunities to increase participation, expand programs, and grow revenue
Build strong relationships with key stakeholders and act as a trusted advisor
Develop and execute account-level sales strategies
Promote SFC products, programs, and value proposition to maximize adoption
Manage inbound leads and convert opportunities into revenue
Track performance, pipeline, and activity using Salesforce and internal tools
Provide insights to leadership on customer trends and growth opportunities
Resolve customer issues and ensure a high level of service and satisfaction
Collaborate cross-functionally to support account success and program execution