Account Manager, Mid-Market

monday.com • Atlanta, GA

1d • Hybrid

About The Position

We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value - especially through AI-powered solutions.

Requirements

• 3+ years of experience in B2B SaaS sales or account management
• Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
• Strong outbound discipline and consistent activity levels
• Experience driving expansion within a customer base; experience managing renewals is a plus.
• Excellent executive communication and stakeholder management skills
• Demonstrated ability to prioritize accounts using data and insights
• Experience working cross-functionally to close complex deals
• Comfortable delivering product demos and leading consultative sales conversations
• High level of curiosity, ownership, and problem-solving ability

Responsibilities

• Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts. Maintain high activity with structured outreach and recurring customer engagement.
• Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early. Create expansion opportunities through new products, services, and AI-driven capabilities.
• Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations with executive presence. Position the platform as a core AI work solution that drives measurable business outcomes.
• Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy. Prioritize accounts to maximize impact and maintain disciplined pipeline management.
• Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals and drive outcomes. Coordinate stakeholders for complex deals, ensuring alignment across functions.
• Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs. Lead discovery with curiosity and articulate the future-state vision and business impact of the solution.

Benefits

• Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
• A team that values transparency and collaboration while having fun while we work
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees