Account Manager, Mid-Market
About The Position
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. About The Role We're looking for an Account Manager to join our expanding Commercial team here in NYC! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform. In this role you will: Be responsible for generating revenue from paying customers to achieve sales quotas. Possess a comprehensive understanding of monday.com’s value propositions and connect that knowledge directly to key stakeholders. Proactively own and manage a portfolio of our early adopter paying accounts and focus on leveraging their initial success to generate broader expansion opportunities Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.). Consult with customers on their internal processes and challenge leaders to drive change across their organization.
Requirements
- 3-4+ years of B2B SaaS sales experience with a focus on upsells, cross-sells, and expansion opportunities
- Experience in a high volume/high velocity sales role
- Own the full sales cycle from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
- Proven-track record of engaging with senior stakeholders in new business pitches, quarterly business reviews and/or during renewal periods
- Familiarity with portfolio planning and developing an account plan geared toward expansion and driving multi-product adoption
- Analytical approach to developing a point of view. Conducting research to create a clear value proposition for all key buying personas at each account
- Organization and diligence about updating pipeline and forecast to discern where there's opportunity and risk across your portfolio. This includes taking a data-driven approach to measuring pipeline coverage, deal probability, and the gap that's required to hit your quarterly target
- BA/BS degree or equivalent, relevant work experience
Responsibilities
- Be responsible for generating revenue from paying customers to achieve sales quotas.
- Possess a comprehensive understanding of monday.com’s value propositions and connect that knowledge directly to key stakeholders.
- Proactively own and manage a portfolio of our early adopter paying accounts and focus on leveraging their initial success to generate broader expansion opportunities
- Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.).
- Consult with customers on their internal processes and challenge leaders to drive change across their organization.
Benefits
- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
- A team that values transparency and collaboration while having fun while we work
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
