Mid-Market Account Manager

Teleport

About The Position

We help companies stay secure while moving fast. Built by engineers for engineers, The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path. Teleport is trusted by the world’s fastest-moving companies, including Elastic, Discord, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation. Our Vision Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future. Why Teleport At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company. Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future. We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do. Our Teleport Account Manager (AM) Charter: To expand the Net Recurring Revenue (NRR) of existing customers. What we ask of you: As a Teleport AM, your primary responsibility will be to sell Teleport’s products and services to existing customers while maintaining and supporting the relationship. AMs are responsible for uncovering growth opportunities and bringing them to close as well as ensuring on-time renewals. AMs are also responsible for forecasting Net ARR changes and keeping SFDC up to date. An AM is responsible for keeping a healthy book of business. Your book of business will consist of ~60 accounts. Performance in the role is measured by growth in ARR and a retention rate above 90%. In order to achieve these goals, AMs must:

Requirements

Experienced: Has 3+ years experience in startups, account management, sales development, sales, renewals, or customer success.
Extremely organized, detail oriented, and confident at building repeatable processes.
Comfortable managing a portfolio of ~60 customers and identifying upsells and contraction/churn risks.
A fast learner: Adapts quickly and can work independently.
Persistent and personable.
A strong communicator who can balance engaging with technical personas while driving business outcomes.
Receptive to feedback and has a desire for continual improvement.
Embodies our company behaviors, especially those of: “We Start Simple and Iterate”, “We Are Drivers, Not Passengers” and “We Are Builders”.
Great at aligning Teleport’s products to ROI