Account Manager, Marketplace

Collaborative Solutions•Santa Ana, CA

2d•Hybrid

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for an Account Manager to own relationships with our top buyers and help drive demand across the PSA Exchange Marketplace. You’ll act as a strategic consultant, ensuring your accounts have a seamless experience, their purchasing campaigns perform well, and their purchases arrive on time. This role blends relationship management, operational oversight, and strategic growth planning within one of the fastest-growing parts of the Collectors ecosystem. You’ll report to the Senior Supervisor, Marketplace Account Management and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. Travel of up to 10% is required for this role.

Requirements

Deep experience and familiarity with trading cards
Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
Excellent communication, organization, and problem-solving skills
Proficient with Google Sheets / Microsoft Excel
2–5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS)

Responsibilities

Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses
Monitor buying performance and metrics to identify opportunities for optimization and growth
Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange